Technical Assistant – Franchise Quality Assurance (QA)

The Technical Assistant– Franchise QA will provide supportive supervision to Tunza and other franchise facilities, implement quality improvement initiatives, and monitor facility performance to ensure delivery of high-quality SRH services. The role will also support program logistics, data reporting, and coordination with key stakeholders to ensure effective implementation of franchise program activities.

KEY RESPONSIBILITIES

• Provide supportive supervision to Tunza and franchise facilities in Kilifi and Mombasa counties.
• Conduct regular facility visits and prepare supportive supervision reports and implementation updates for donor validation.
• Support facilities to achieve and maintain a client satisfaction score of at least 4.7/5.
• Ensure franchise facilities qualify for 100% reimbursement under the performance-based model.
• Proactively identify and address compliance risks to prevent suspension or termination of facilities.
• Support replacement of non-performing facilities with interested and performing franchise facilities where necessary.
• Ensure timely and accurate submission of quarterly and monthly program reports.
• Implement quality assurance guidelines and support facilities to develop Quality Improvement (QI) plans.
• Analyze franchise program reports to identify, map, and assess facility and regional performance.
• Manage program logistics including equipment and commodity supplies to ensure uninterrupted service delivery.
• Ensure proper documentation and management of adverse events or complications in accordance with program policy.
• Facilitate the roll-out of Hormonal IUCD and DMPA-SC services across franchise facilities.
• Foster effective teamwork and maintain communication with the head office for feedback and coordination.
• Represent the organization in relevant stakeholder forums and meetings when required.
• Support quality management activities including quality audits, SRH service provision, counselling, and SRHR/MNH training.
• Perform any other duties as assigned by the supervisor.

What does success in this role looks like?

• Effective implementation of Franchise QA initiatives in supported facilities.
• Improved facility performance and quality of SRH service delivery.
• Consistent achievement of facility-specific quarterly targets.
• Timely and accurate supervision documentation and program reporting.

What you’ll bring:

• Degree or Diploma in Clinical Medicine, Nursing, or a related health field.
• Experience in SRH service delivery, quality assurance, or facility supervision is an added advantage.
• Computer literacy with ability to prepare program and supervision reports