Job Description
This role sets up, implements, drives, and continuously improves portfolio management & optimisation, business intelligence, reporting, actionable intel, quantitative research & insights, and data management for Personal Banking. It provides direction to Personal Banking on portfolio profitability principles & practices, client pricing, and client commercialisation.
To collaborate with Personal Bank teams in Country to define, analyse and optimize the segment value propositions for implementation across Kenya in order to deliver on Personal Banking financial and non-financial objectives. To facilitate integration of the segment value propositions and client experience requirements.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce/Mathematical Sciences or any other related field
Experience Required
8-10 years
- Experience in the development and enablement of CVPs. In depth understanding of behavioural economics and its practical application.
- Customer Experience Management (CEM)
- Experience in financial services sector.
- In depth understanding of the principles of CEM as well the development and implementation of Client Experience Transformation plans.
- Experience with developing analytical applications, applying insights to client base management (entrenchment, retention, optimization).
- Data management experience
Additional Information
Behavioural Competencies:
- Challenging Ideas
- Developing Strategies
- Embracing Change
- Making Decisions
- Providing Insights
- Understanding People
Technical Competencies:
- Client Servicing
- Competitor Analysis
- Creative Problem Solving
- Data Analysis
- Mind of Customer Experience
- Product and Services Knowledge
- Statistical & Mathematical Analysis