Job Purpose Statement

To evaluate business processes, analyse implemented changes, design, execute, measure, monitor, and control business processes to ensure that process outcomes are in harmony with the organization’s strategic goals. Work collaboratively across all departments of the organization to help improve the management of business processes.

Key Accountabilities (Duties and Responsibilities)

Financial (10%)

• Ensure all processes are prepared, authorized, and monitored for regulatory compliance.
• Identify and optimize key revenue-generating processes.
• Quantify cost savings and return on investment achieved by process improvement.

Internal Business Processes (60%)

• Analyze process data and metrics to identify business process challenges.
• Serve as key custodian of business processes, institutionalizing periodic reviews and version control.
• Facilitate teams to review current processes for effectiveness, quality, and simplification.
• Develop and implement solutions to improve operational efficiency.
• Establish key performance indicators to monitor process performance and address deviations.
• Design process workflows in compliance with regulatory requirements.
• Provide training programs on new processes as needed.
• Monitor and measure benefits of post-implementation to ensure product quality, efficiency, and improvement.
• Identify risks and issues in business processes and systems.
• Lead process assessments, design, and redesign.
• Analyze operating data and statistics to identify opportunities, develop action plans, and implement improvements.
• Prepare and maintain business process reports for management and customers.
• Promote the implementation of best practices.
• Recommend innovative business and technical solutions to improve operational effectiveness.
• Provide project management support to key stakeholders for high-priority business projects.

Customer (20%)

• Build and maintain positive working relationships with all levels of staff; serve as a resource for BPM-related issue resolution.
• Ensure all units within the Bank contribute to delivering efficient processes that meet customer expectations.
• Drive achievement of customer experience metrics through process efficiency initiatives.

Learning and Growth (10%)

• Be self-driven and proactive in skill development.
• Train, guide, and provide leadership and direction to business teams.
• Foster a positive work environment and employee satisfaction.
• Ensure adequacy of personal and staff competence for business process tasks.
• Support employee satisfaction and retention.
• Promote competence development and implementation of change and capability development programs.

Job Specifications

Academic:

• Bachelor’s degree from a recognized accredited university.

Professional:

• Lean Six Sigma certification.
• Business process re-engineering

Desired work experience:

• At least 5 years work experience in a Management position in Banking Operations. Role-holder should have exposure in central and branch banking operations.
• Working knowledge and effective application of all relevant banking policies, processes, procedures, and internal control guidelines to consistently achieve required compliance standards.

NCBA Bank Core Value Behaviours

• Coaching & Developing Others Advanced
• Building Trust Advanced
• Selling the Vision Advanced
• Driving for Results Advanced
• Business Savy Advanced
• Openness Advanced
• Building Organizational Talent Advanced
• Empowerment & Delegation Advanced
• Fostering Collaboration Advanced
• Responsiveness Advanced