Role Summary:
The Training Manager plays a strategic and operational role in leading the Learning & Development function across the organization. Responsible for designing, implementing, and evaluating training programs that enhance employee performance, engagement, and capability across commercial, technical, and support teams. The role includes end-to-end management of the learning assistance process, training budget oversight, content development, and coordinating the company-wide training.
Location:
Nairobi.
Role Responsibilities:
1. Learning Strategy & Capability Development
- Develop and continuously improve the Training & Development Framework in alignment with business priorities.
- Conduct annual and cyclical Training Needs Assessments (TNA) for all divisions and staff categories (Executives, Directors, Managers, General Staff).
- Translate organizational capability gaps into structured learning paths, development programs, and leadership interventions.
2. Program Design & Curriculum Development
- Develop competency-aligned learning content for technical, commercial, support, and leadership teams.
- Oversee development of core training programs including onboarding, customer excellence, compliance, product knowledge, leadership development, coaching skills, and CONNECT Values integration.
- Create blended learning programs (virtual, classroom, LMS modules, simulations, on-the-job learning).
3. Training Delivery, Coordination & Management
- Coordinate all training activities, ensuring consistency, quality, and attendance across divisions.
- Facilitate key training sessions as required covering leadership and people management.
- Identify training solutions for: content uploading, learner assignments, tracking, reporting, and completion monitoring.
- Ensure divisional training calendars are up-to-date and aligned with the company-wide annual training calendar.
4. Performance Support & Development Planning
- Work with line managers to integrate development actions into performance management cycles, including IDPs (Individual Development Plans).
- Coach line managers on identifying development opportunities and embedding learning into daily operations.
- Support capability interventions arising from performance reviews and 1:1 conversations.
5. Monitoring, Evaluation & Reporting
- Implement the training evaluation framework to assess the impact of all learning activities.
- Track return on learning investment, learner engagement, performance uplift, and capability indicators.
- Prepare monthly and quarterly training dashboards and reports.
6. Stakeholder Engagement & Collaboration
- Partner with division heads to develop relevant training programs.
- Work closely with division heads to embed learning as part of the employee experience and performance management cycle.
- Collaborate on learning campaigns and CONNECT Values activation as part of building culture.
7. Vendor, Budget & Policy Management
- Manage external training providers, ensuring they meet poa! quality and value standards.
- Manage the annual learning budget, ensuring optimal allocation, cost tracking, and value realization.
- Ensure adherence to the HR Manual, Training Policy, Learning & Development Framework, and Learning Assistance Process.
Key competencies required for the role:
- Expertise in instructional design and adult learning methodologies tailored to different department needs.
- Strong communication, presentation, and facilitation skills to engage with various departments.
- Proficiency in performance tracking, and data analysis tools to assess training effectiveness.
- Ability to collaborate with stakeholders across departments to ensure training aligns with organizational goals and enhances overall performance.
- Strong project management skills to handle multiple training initiatives simultaneously.
Academic Qualifications Required:
- Bachelor’s degree in Education, HR, Business, Organizational Development, or related field.
Mandatory Requirements:
- Minimum 5 years of experience in Training & Development, preferably within commercial, technical, and customer-facing environments.
- At least 2 years managing learning programs or learning systems.
- Experience in competency frameworks, adult learning methodologies, and performance-linked capability development.
What’s in it for you?
- A competitive monthly salary and additional benefits including: Medical cover, airtime allowance, home wifi allowance, and annual training allowance.
- Career growth opportunities in a rapidly expanding company.
- Exciting work environment and culture with a dynamic, supportive team.
