OB PURPOSE
The Officer – Mortgage is responsible for supporting the Manager – Mortgage, in implementing management, growth and profitability of the Mortgage Business, and implementation of efficient and effective Operational Risk Management, Customer Service and Sales Culture.
KEY RESPONSIBILTIES
- Mortgage Product Strategy
- Market Research, Product Design, Development & Management
- Partnerships Onboarding & Management
- Sales, Business Development & Relationship Management
- Personal Leadership & Development
- Team Leadership & Development
- Governance, Risk Management and Compliance (appendix)
ACADEMIC BACKGROUND
- University Degree or Diploma.
WORK EXPERIENCE
- At least 5 years of experience in mortgage product management, ideally within the banking or financial services sector.
SKILLS & COMPETENCIES
- Deep understanding of loan products and the mortgage market, including regulatory and compliance aspects.
- Strong analytical skills with the ability to use data to drive decision-making and product improvement.
- Experience in leading cross-functional teams and managing complex projects.
- Proven ability to innovate and improve product offerings based on customer needs and market opportunities.
- Excellent communication, collaboration, and presentation skills.
- Strategic thinker with a strong customer-focused mindset.
PROFESSIONAL CERTIFICATION
- Professional Banking qualification (AKIB) is an added advantage.
