Pharmacy Manager

Avenue Healthcare is seeking an experienced and results-driven Pharmacy Manager to lead pharmacy operations, ensure safe medication practices, oversee inventory management, and drive excellence in patient-centered pharmaceutical care across its healthcare facilities.

Key Responsibilities

1. Pharmacy Leadership & Staff Management

• Supervise Pharmacy Technicians, Pharmacy Clerks, and Pharmacy Assistants.
• Manage staff schedules, leave plans, overtime, and absenteeism in line with HR policies.
• Coordinate staff orientation, training, competency assessments, and performance evaluations.
• Identify training needs and facilitate professional development opportunities.
• Participate in recruitment, interviewing, and onboarding of pharmacy personnel.
• Foster staff engagement, motivation, recognition, and retention.

2. Pharmacy Operations Management

• Lead outpatient, inpatient, and special clinic pharmacy units.
• Implement safe medication-use processes and maintain pharmacy operational policies and procedures.
• Ensure compliance with regulatory requirements, accreditation standards, and pharmacy manuals.
• Monitor service turnaround times and implement improvements where necessary.
• Coordinate medication recalls, drug returns, and treatment sheet reviews.
• Collaborate with multidisciplinary healthcare teams to enhance patient care.

3. Corporate Governance & Compliance

• Promote adherence to corporate governance policies.
• Prevent, detect, and report fraud or unethical practices.
• Ensure implementation of audit recommendations and compliance requirements.

4. Financial & Inventory Management

• Oversee daily and monthly stock counts across pharmacy units and stores.
• Maintain optimal stock levels while preventing stock-outs.
• Monitor inventory variances, expiries, and stock losses.
• Prepare monthly pharmacy performance reports and KPI reviews.
• Monitor product margins and support initiatives that improve financial performance.

5. Quality Assurance & Patient Safety

• Supervise preparation of high-alert medications and compounded products.
• Ensure proper medication storage, temperature monitoring, and hazardous material handling.
• Maintain compliance with infection prevention and control standards.
• Monitor medication-use processes to minimize medication errors.
• Lead incident reporting, corrective actions, and quality improvement initiatives.
• Ensure compliance with COHSASA standards and other healthcare quality requirements.

6. Patient Satisfaction & Confidentiality

• Drive patient satisfaction through quality pharmaceutical care and effective communication.
• Collect and act on patient feedback to improve service delivery.
• Uphold patient privacy and confidentiality at all times.

Requirements

• Bachelor of Pharmacy (BPharm).
• Valid Kenya Pharmacy and Poisons Board (PPB) Practice License.
• Updated Basic Life Support (BLS) Certificate.
• Leadership and Management Certificate or Degree.
• Minimum 3 years’ experience in Pharmacy Management.
• Experience with COHSASA or other healthcare accreditation standards.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.