SITE LEAD – MERAKI

Job Title: Site Lead – Meraki
Job number: 357422
Closing Date: 15/06/2026

Business Area: Warehouse Operations
Business Area / Unit: Meraki
Reports to: General Manager – Warehouse.

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company. We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication.

We’re number one in contract logistics and international express delivery, and a leader in the forwarding business. Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives. And not just for our customers, but for every member of our Group too.

At DHL Supply Chain East Africa, we’re looking for a Site Lead – Meraki.

Role Outline

To maximize the performance of the Meraki clients by directing the daily, weekly and monthly activities and executing planned activities to meet customer requirements, and attain agreed and targeted KPIs and ensuring we are the “provider of choice” to our clients; providing leadership, motivation, training and development of the workforce – “making DHL a great place to work”; supervise the running of a safe and efficient operation, working within clear guidelines to help achieve defined outcomes for the site and the customer(s).

About the Role

Key Duties and Responsibilities

• Implement actions as aimed at reducing or eliminating health and safety related risks.
• Ensure the team applies the Safety Standards and relevant guidelines.
• Implement Behavioral Based Safety (BBS) program daily to confirm behaviors and processes are followed as specified.
• Report and investigate incidents within the workplace and respond to or escalate issues of non-compliance to safety regulations and procedures.
• Implement defined processes to ensure compliance with all relevant regulatory and local legal obligations.
• Timely reporting of all potential risks, near misses, breakdowns and accidents to your immediate supervisors.
• Communicate all relevant DPDHL policies to frontline employees and monitor their implementation on a regular basis.
• Implement the required security measures to protect the site premises, including the safety of personnel, DSC assets and of the customer’s product for the required area.
• Adhere to the DSC 6 Steps security framework.
• Investigate all relevant security risks and implement identified mitigation, where necessary have proposed mitigation options to your line manager for agreement.
• Implement and supervise the adherence of up-to-date processes, work instructions, standard operating procedures and associated forms to achieve prescribed outputs.
• Continuously contribute to the improvement of procedures to better achieve the prescribed outputs.
• Regularly update the operational training matrix / plan as required.
• Implement the CAPA process, particularly for critical nonconformities, with identified actions taken to prevent recurrence and avoid cost of non-quality.
• Liaise with suppliers based on business requirements, monitor performance and where necessary, propose improvements to line manager and implement agreed improvement actions.
• Adhere to customer requirements in line with DPDHL policy.
• Participate in customer, regulatory and internal operational audits as required and work with the team to implement the agreed action plan.
• Respond to or escalate customer issues within clear guidelines and recommend solutions.
• Support management implement continuous improvement activities.
• Suggest local changes affecting the work or team to line manager to further support continuous improvement.
• Support management with resource planning and management e.g. implement agreed processes to review performance, monitor absence and sickness and address issues within clear guidelines.
• Process forecasted volume via the RPM system, align forecasted volume with resource plan and respond to or escalate issues within clear guidelines to ensure adequate resource is available to support the planned volume.
• Identify and escalate training and qualification gaps and conduct induction and technical training for the team.
• Participates in regular operation reviews and conducts regular colleague briefings via the use of Performance Dialogue boards and regular briefings.
• Communicates clear operational objectives.
• Within the context of responsibilities set by management, on a day-to-day basis, assign tasks, monitor performance and support the team as necessary.
• Implement feedback channels for employees (e.g. Performance Dialogue boards, daily briefing sessions, EOS) to enable active contribution to the improvement and development of the site.
• Supervise the use of infrastructure and inspect the working conditions to the required standard.
• Track month-by-month budget expenditure in area of responsibility.
• Support the recruitment, appraisal and disciplinary / exit processes and provide recommendations.
• Conduct performance reviews and coaching with all direct reports and recommend performance ratings to management.
• Implements site plans within own area of operation.
• Monitor performance of people, equipment and processes and highlight management areas for improvement.
• Implements timely reporting processes and corrective actions for under performance.
• Communicates operational results.
• Implement the Site Development Plan identified actions for the required area.
• Participate in the Management Review Process.
• Implement the First-Choice tools and engage in continuous improvement activities and problem solving as directed, owning and delivering tasks affecting the required area within target completion times.
• Participate in an annual evaluation through the First-Choice assessment tool.
• Support the environmental agenda and continuous improvement activities to increase environmental efficiency.
• Communicate and engage employees in environmental improvement, First Choice and defined continuous improvement activities.
• Implement, conduct and coach Coordinators to conduct Gemba Walks and Performance Dialogues to identify areas for improvement. Respond to or escalate issues / opportunities within clear guidelines. Implement changes that have been approved and update standard operating procedures and training documentation.

About You

• Degree in Business Management / Supply Chain Management / Purchasing and Supply Management.
• 5 years Logistics Experience.
• 1 year Finance & Budget Management.
• Microsoft Office proficiency.
• Flexibility to work shift patterns and odd days.
• Ability to work in a physically demanding environment.
• English and Kiswahili both spoken and written.

What We Offer

• DHL Supply Chain has a truly international, inclusive, and diverse working environment, with a strong emphasis on values and team-based leadership along with an open and engaging company culture.
• Extensive learning and development opportunities.
• Comprehensive Health Insurance Cover – Inpatient / Outpatient / Dental / Optical.
• Tools for the assigned tasks and results delivery.