Assistant Manager – Product Development at NCBA Group

Job Description

Job Purpose Statement

Responsible for supporting the development, enhancement, approval and performance monitoring of insurance products to ensure the portfolio remains customer-led, commercially viable, compliant and aligned to business strategy.

Duties and Responsibilities

Product Development (60%)

• Coordinate end-to-end product development and enhancement.
• Conduct market, customer and competitor analysis.
• Develop product concepts, business cases and implementation plans.
• Coordinate pricing, policy wording, documentation and launch readiness.
• Support testing, post-launch reviews, performance reporting and product governance.
• Maintain product registers, approvals and regulatory documentation.

Audit & Compliance (15%)

• Coordinate regulatory filings and internal approvals.
• Ensure compliance with IRA requirements, policies and governance standards.
• Maintain audit-ready records and monitor regulatory changes.

Customer Focus (15%)

• Promote customer-centric product design and Treating Customers Fairly principles.
• Gather customer and distributor feedback.
• Collaborate across functions to improve products and service delivery.

Learning & Growth (10%)

• Complete required learning hours and development programmes.

Qualifications

• Bachelor’s degree in Business, Insurance, Actuarial Science, Statistics, Finance, Marketing or related field. Actuarial qualification in progress required. Insurance qualification (AIIK/ACII or equivalent) is an added advantage.

Experience

• Minimum 5 years’ experience in product development, underwriting, product management, business development or related insurance roles.

Competencies

• Customer Focus; Product & Commercial Acumen; Analytical Thinking; Planning & Execution; Stakeholder Management; Governance & Compliance; Communication; Innovation & Continuous Improvement.