Telesales Representatives – eMobility at M-KOPA

Job Description

We are looking for Mobility Telesales Representatives to help us acquire and upsell motorbikes and other products to existing customers as we grow our Mobility division across Kenya.

We foster a performance-driven culture where results matter and individuals are empowered to own their numbers. Our Mobility team is on a mission to make motorbikes and other mobility products accessible to everyday Kenyans through flexible, customer-first financing. You’ll be part of a fast-moving commercial team that values persuasion, professionalism, and continuous improvement.

What You’ll Do

• Initiating outbound calls to prospective customers and pitching M-KOPA Mobility products including motorbikes
• Engaging existing M-KOPA customers to cross-sell additional products tailored to their needs
• Following up on customer commitments to ensure successful sales closure and fulfilment of agreed terms
• Meeting and exceeding conversion and sales targets while maintaining high conversation quality
• Ensuring all calls comply with established quality standards, call scripts, and compliance guidelines
• Maintaining talk time benchmarks to drive productivity and efficient use of calling hours
• Identifying and escalating customer concerns or objections to ensure timely resolution

This is a hybrid role based at our M-KOPA Mobility HQ. You will be reporting to the Telesales Team Leader – Mobility.

Expertise

• Prior call centre or BPO experience
• Strong sales, communication, and persuasion skills
• A results-oriented, self-driven approach with the ability to multitask
• Comfort working with CRM systems
• Working knowledge of Excel and other Microsoft tools