Infrastructure Manager at Royal Mabati Factory

by Royal Mabati Factory Limited

in Computer Science, ICT
Part Time
Nairobi, KENYA
2026-07-28

Job Overview

  • Date Posted
    2026-07-28
  • Location
    Nairobi, KENYA
  • Expiration date
    2026-09-30
  • Experience
    3 Years
  • Gender
    Both
  • Qualification
    Bachelor Degree

Job Description

Job Purpose

The Infrastructure Manager owns the company’s corporate IT backbone — network, servers, cloud, endpoints, and collaboration environments — ensuring every employee and system has secure, reliable, and well-supported access to technology. The role leads the IT infrastructure support team, helpdesk administration, and systems interns to keep operations running smoothly day to day.

Job Description

Infrastructure & Corporate IT

  • Manage network, server, and cloud infrastructure to meet enterprise uptime and performance targets.
  • Own endpoint management, identity & access provisioning, and collaboration suite administration.
  • Plan capacity, patching, and lifecycle refresh for hardware and infrastructure software.

Secure Digital Workspace

  • Implement endpoint protection, access governance, and device compliance in line with company security policy.
  • Enforce data lifecycle and retention controls on infrastructure under its remit.

Service Desk & Support Operations

  • Lead the helpdesk and infrastructure support team to resolve incidents and requests within agreed SLAs.
  • Own escalation paths for P1/P2 incidents and drive root-cause analysis to reduce recurrence.
  • Mentor and develop systems interns as part of the team’s talent pipeline.

Vendor & Cost Management

  • Manage infrastructure vendor contracts, licensing, and renewals to optimize total cost of ownership.
  • Support the CIO’s IT service management function with accurate asset and configuration records.

Qualifications & Experience

  • Bachelor’s Degree in Computer Science, Information Technology, or related field.
  • 3-5+ years managing IT infrastructure, network, or corporate IT operations, including prior team-lead experience.

Key Competencies

  • Strong knowledge of networking, cloud platforms, endpoint management, and identity & access management.
  • Experience running a helpdesk/service desk function against SLAs.
  • Vendor and contract management experience.
  • Strong leadership and team development capability.
  • Clear communication with both technical staff and business stakeholders.
  • Calm, structured decision-making under incident pressure.

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