B2B Reporting and Analytics Manager at Airtel Kenya

Job Description

Job Description

Why Airtel Africa?

 At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Key Responsibilities:

• Business Reporting and Analysis
  • Monthly consolidation of revenue and KPIs for both Flash & forecast and month end reporting cycles complete with commentary on reasons for period on period variance and as compared to F&F consolidated reports
  • Update monthly function review decks
  • Lead deep-dive analytics to uncover root causes of performance issues or to quantify impact affecting accurate revenue reporting
  • Delivers ad hoc reports on KPIs and products within stipulated timelines                                                
• Product Performance Analysis
  • Conduct in-depth analysis of product performance monthly i.e. revenue, usage and subscriber analysis for monthly business review discussions. 
  • Go beyond data delivery by providing insightful commentary, identifying key trends, and highlighting areas of opportunity or risk for the business.
  • Use data to collaborate with Head of Sales and Head of Mobility to evaluate the effectiveness of existing products and identify opportunities for product innovation and grow revenue
  • Continuously track and analyze daily trends on prepaid products and flag out any anomalies
• Customer Value Management: 
  • Monthly inactivity analysis to provide insights for targeted CLM initiatives 
  • Provide detailed churn analysis for both fixed data and mobility solutions across OPCOs
  • Provide analysis at segment and account level on revenue, usage and subscriber KPIs
  • Maintain a tracker for identified cross selling initiatives between Fixed Data and mobility
• Automation and continuous improvement
  • Business owner and primary SPOC for all automations involving cross functional teams
  • Proactively collaborate with stakeholders to understand existing business challenges and translate them into technical reporting requirements.
  • Engages product teams to ensure product reporting is automated at point of product configuration
  • Responsible for clean up of existing products to ensure standardized logic for reporting across markets
  • Implement and monitor data quality checks to ensure accuracy and reliability of all published reports
• Team Leadership & Development:
  • Train and upskill OPCO revenue analysts
  • Foster a culture of continuous improvement, technical excellence, and business acumen within the function across markets

Qualifications

• Bachelor’s degree in Data Analytics, Business, Information Systems, Computer Science, or a related field.
• 5+ years of experience in a business intelligence, reporting, or data analytics role
• Proven experience in a B2B environment, supporting commercial functions 
• Expertise in data visualization and BI tools (e.g., Tableau, Power BI, Looker) and advanced proficiency in SQL.
• Ability to deal with ambiguity, tight timelines, multiple priorities in a fast moving constantly changing environment
• Inter personnel skill 
• Business and commercial acumen
• Ability to align strategies and systems to business needs