onyonkastorms
About Candidate
Dear Hiring Manager,
I am writing to apply for the Associate Customer Care position at I&M Bank. I currently work in customer care at Absa Bank (Timiza), where I support digital lending customers daily with loan activation, PIN resets, account access, and payment queries — handling up to 100 calls a day while maintaining accurate CRM case records and strong first-contact resolution.
Before this, I built a solid foundation in high-volume customer support at Vacasa International (200+ daily chats/calls, 96% satisfaction rating) and Grubhub, where I coordinated between customers, partners, and internal teams to resolve issues quickly. This combination of direct banking support experience and broader customer service background means I can step into I&M’s customer care environment with minimal ramp-up time.
I would welcome the chance to bring this experience to I&M Bank’s customer care team. My CV is attached, and I am available at your convenience for an interview.