Senior Customer Experience Officer, Digital and Creative Services at Higher Education Loans Board (HELB)

Job Description

Job Profile

The office holder will be responsible for creating artistic concepts, supervising the creative team, and collating the creative and design needs for HELB.

Job specification

The duties and responsibilities of the officer will entail:

• Creating artistic concepts and ideation that align with the business needs.
• Creating business branding materials for product & services awareness creation
• Engaging business units to develop/ review business workplans into communication objectives.
• Supervising the creative team, track productivity and liaise with support business functions for resources and equipment.
• Developing and enforcing approvals, signoffs, and risk schedule from all editorial and creative products.
• Tracking insights from multi-channel platforms and integrating the same into organization communication strategy.
• Collating the creative & design needs applicable for HELB.
• Recommending changes to workflows to improve efficiencies and cut operational costs.

Person Specifications

Minimum Requirements for appointment to the position are:

• Served for a cumulative period of six (6) years relevant work experience three (3) of which must have been in the grade of Corporate Communication Officer I or in a comparable position;
• Bachelor’s degree in public relations, Communication, Journalism, Marketing, International relations or equivalent qualifications from a recognized institution;
• Membership to a relevant professional body and in good standing where applicable;
• Certificate in Computer Applications; and
• Shown merit and ability as reflected in work performance and results

The Officer shall be engaged on contract of up to three (3) years renewable subject to performance and retirement age

Qualified and interested applicants who meet the above requirements are required to submit their job application letters, curriculum vitae, copies of academic and professional certificates, copy of Identity Card or Passport and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope on or before Tuesday 1st September 2026 addressed to:

The Chief Executive Officer

Higher Education Loans Board

Anniversary Towers, 19th Floor

P.O. Box 69489 – 00400

NAIROBI, KENYA

Application Email: scxdcs@helb.co.ke