Business Processing & Compliance Officers (2 Posts) at Britam

Job Description

Job Purpose:  

Co-ordinate activities and support services within the Business Processing and compliance maintaining prompt, efficient and effective operational support. 

Key responsibilities: 

• Process all policies new and renewal as per SLA and within the set guidelines. 
• Preparation of data upload files- Benefit set up and Member upload files and ensure set up of correct benefits for each corporate schemes and Retail policies. 
• Process all claims from service providers, sort out invoices with reconciliations issues shared by finance (stuck invoices within the process, resubmissions). 
• Process all reimbursements as per SLA. 
• Process all endorsements as per SLA. 
• System testing, validation and continuous innovation on processes and training of colleagues as required from time to time. 
• Performing Quality assurance on captured claims ensuring reduced reconciliation challenges and that business does not suffer any loss from fraudulent claims. 
• Ensure customer data quality and compliance is maintained across all operations as required. 
• Schemes reconciliation and maintenance of client data – Data reconciliation for Renewals and New Business policies. 
• Master policy creation and conversation for new retail policies. 
• Processing of retail policies and advising finance on receipt and allocation of premiums for retail policies booked. 
• Preparation and request of medical cards within set TAT and maintaining clear records on requested and issued cards to clients. 
• Preparation and presentation of departmental and business reports – Daily and Monthly reports. 
• Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters implementing customer experience strategy for the company. 
• Perform any other duties as may be assigned from time to time. 

Knowledge, experience and qualifications required:

• Bachelor’s degree in a business-related field 
• At least 4-6 years’ experience in a similar position 
• Progress in Professional qualification in Insurance (ACII, FLMI or IIK) 
• Computer Literate; emphasis on Microsoft Office and EDMS. 

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements 
• Knowledge of insurance products 
• Good communication and customer service skills. 
• Should possess functional knowledge, be result oriented and have problem solving skills.  
• Consistency in adherence to the application of established policies, processes, procedures and 
  tools in achieving compliance requirements, optimal efficiency, and resource utilization. 
• Interpersonal skills to effectively communicate with and manage expectations (internal) and other 
  stakeholders who impact performance. 
• Self-empowerment to enable development of open communication, teamwork and trust that are 
  needed to support performance and customer-service oriented culture. 
• Ability to take initiative/responsibility to ensure that daily duties, routines and related additional 
  tasks are completed timely.