Customer Experience Internship at Mawingu

in Customer Service
Internships
Nairobi, Kenya
September 6, 2026

Job Overview

  • Date Posted
    September 6, 2026
  • Location
    Nairobi, Kenya
  • Expiration date
    November 5, 2026
  • Experience
    Entry Level
  • Gender
    Both
  • Qualification
    Diploma

Job Description

Customer Experience Intern

Mawingu, Kenya’s leading ISP, aims to connect one million East Africans by 2028, focusing on rural and peri-urban communities. It provides reliable internet through last-mile Wi-Fi, serving households, SMEs, and enterprises with home internet, enterprise connectivity, and public Wi-Fi.

The Inbound Call Center Intern will support the customer service team in handling incoming calls, providing quality assistance, troubleshooting network and system issues, supporting sales inquiries, managing call volumes, reducing repeat calls, and responding to social media interactions under the guidance of senior team members.

ELIGIBILITY CRITERIA

  • Customer-focused with strong communication skills.
  • Basic understanding of networks and troubleshooting.
  • Comfortable using digital systems and social media.
  • Strong willingness to learn and take feedback.
  • Good time management and attention to detail.
  • Ability to work well in a team.

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