Retails Schemes Officer, Coast at Gulf African Bank

Job Description

Job Purpose:

Lead relationship management for retail scheme customers—including companies, institutions, and individual customers —while maintaining a quality scheme book at an acceptable PAR. This will be achieved through continuous monitoring of the scheme facility book for distress signals, proactive engagement with scheme companies and customers to ensure timely payments, and coordination with bank departments and external parties to maintain a quality facility book

Key Responsibilities:

Consumer Pipeline Management

• Implement the Retail Personal Finance business plan and strategy.
• Ensure efficient conversion of approved assets through follow-up with relevant parties.

Relationship management

• Support Retail Business Development, Monitoring, and Debt Recovery in implementing strategies to improve the Retail asset portfolio.
• Address and resolve complaints.
• Coordinate with support functions to grow consumer banking assets.

Internal Business Process and Compliance

• Comply with all applicable laws, regulations, and the Bank’s internal policies and procedures when executing assigned duties.
• Review and manage personal finance and check-off facilities daily.
• Collate the weekly and monthly Retail pipeline and track conversion.
• Effect check-offs promptly and ensure delivery of check-off schedules/instructions to employers.
• Monitor monthly loan and check-off payments.
• Review and reconcile all scheme accounts by the 5th and 15th of each month to assess performance.
• Prepare credit modification reports within SLA, including scheme account restructures, by the 15th of each month.
• Actively engage support functions, including Credit Risk and SDU, to drive efficiency and growth.
• Ensure full compliance with Credit Policy Guidelines.
• Comply with internal and regulatory requirements.
• Submit performance reports and adhere to internal SLAs. |
• Develop and continuously review retail banking operational policies and procedures, ensuring compliance.
• Perform any other duties assigned by management from time to time.

Business Support function

• Undertake support and liaison functions between the bank, customers, and employers.
• Ensure targeted MOUs achieve desired uptake and penetration.
• Compile and share regular retail performance reports with relevant teams.
• Monitor portfolio clean-up and follow up with Credit Administration to ensure all facilities are correctly maintained in the system.
• Grow the bank’s market share through innovative banking products and services.
• Build and maintain customer relationships to achieve excellent service and loyalty.
• Coordinate sales activations and cross-sell initiatives to increase customer usage of existing products and services.
• Collate asset and liability commitments by Retail RMs.
• Provide daily updates on disbursed deals for Coast and up-country branches.

Key Relationships

Direct Reports to this Position

None

Customers of this Position

• All Departments in the Bank
• All current and potential future Retail customers.
• Debt collectors.
• Schemes Institutions.
• Credit Monitoring & DRU
• Credit Risk, Legal & SDU departments

Education Qualifications and Experience

• University degree in a business-related field.
• Awareness of financial services.
• Knowledge of the credit industry, legal processes, and their application in scheme administration.
• Relationship Management experience.
• Strong public relations skills in formal and social settings, with the ability to build and maintain effective working relationships.
• Credit management experience
• Portfolio management experience in a financial institution.

Job-Specific Skills and Competencies

• Life skills, including confidence and the ability to relate to people from varied backgrounds.

• Emotional intelligence and the ability to work under pressure.
• Excellent selling skills
• Strong internal and external networking skills.
• Relationship management, human relations, communication, and interpersonal skills.
• Passion for performance, teamwork, and achievement in a competitive, dynamic environment.
• Hardworking, strategic, and strong in leadership, organization, and planning.
• Commercial awareness and customer focus |
• Pleasant, honest, outgoing, well-groomed, and self-driven.
• Problem Solving Skills, Analytical, Self-Driven, Professional and Innovative