Branch Debt Collection Officer at Bidii Credit Limited

Job Description

Join Bidii Credit as a Branch Debt Collection Officer to drive portfolio recovery, manage delinquent accounts, and maintain positive client relationships across our expanding branch network in Kenya. As a Branch Debt Collection Officer at Bidii Credit, you will play a critical role in minimizing credit risk and ensuring portfolio health by proactively managing overdue accounts. You will work closely with branch teams to implement effective debt recovery strategies, negotiate repayment plans, and uphold our commitment to professional and ethical customer engagement. This position offers an exciting opportunity for a results-driven professional to grow their career in Kenya’s dynamic financial services sector.

Requirements

• Education: Diploma/Degree in Business Management or a related field.
• Experience: 2–3 years’ experience in field debt collection and recovery.
• Skills: Strong negotiation, communication, customer engagement, and conflict-resolution skills.
• Performance: Target-driven, resilient, self-motivated, and able to work independently under pressure.
• Field Knowledge: Good knowledge of the assigned branch/territory.
• Technology: Basic ability to use mobile/CRM systems to record field activities and update customer accounts.
• Key Role: Recover outstanding debts by engaging customers, negotiating repayment arrangements, and consistently converting arrears into repayments.

Responsibilities

• Manage and recover delinquent accounts within the assigned branch/territory.
• Contact and conduct field visits to customers and guarantors to negotiate repayments.
• Meet monthly collections targets and manage accounts by aging and risk.
• Negotiate repayment plans and coordinate asset repossession/recovery where required.
• Maintain accurate CRM records and collections reports
• Escalate high-risk accounts and ensure compliance with legal and company guidelines.