ICT Technician at Outspan Hospital

Job Description

Job Summary & Purpose

Outspan Hospital seeks a proactive ICT Officer to manage day-to-day IT systems, provide first-level technical support, and ensure the 24/7 availability, security, and efficiency of the hospital’s ICT infrastructure. This role ensures continuous clinical and administrative operations through rapid incident resolution, system maintenance, and data protection.

Key Responsibilities

• Technical Support: Resolve 1st-level issues via ticketing systems (Jira/ServiceDesk) for PCs, software, and clinical peripherals (barcode scanners, medical printers); triage tickets by clinical urgency.
• Systems & HMIS Administration: Support Hospital Management Information Systems (HMIS), ERP software, Active Directory permissions.
• Infrastructure & Maintenance: Maintain LAN/WAN connectivity, switches, and access points; perform scheduled preventive maintenance on hardware and server room equipment.
• Cybersecurity & Data Privacy: Enforce endpoint security (antivirus, firewalls) and comply with data protection laws to safeguard confidential Patient Health Information (PHI).
• Backups & Operations: Perform routine system backups, maintain IT asset inventories, coordinate vendor escalations, and respond promptly to emergency outages.

Qualifications and Requirements

• Education: Minimum Diploma in IT, Computer Science, or equivalent (Degree preferred).
• Experience: 1–2 years in ICT support or systems administration (healthcare setting preferred).
• Technical Proficiencies: Familiarity with ticketing tools, Active Directory, basic networking (TCP/IP, cabling), HMIS/ERP, and cybersecurity fundamentals.
• Certifications (Added Advantage): CCNA, CompTIA (A+, Network+, Security+), or ITIL Foundation.

Core Competencies

• Excellent interpersonal skills with the ability to communicate technical guidance clearly and patiently to non-technical medical personnel.
• Strong analytical and troubleshooting abilities to resolve hardware, software, and network faults quickly.
• High degree of integrity when handling sensitive medical data and proprietary institutional information.
• Ability to work calmly and effectively under pressure during network outages or critical clinical system downtime.
• Strong time-management skills to balance ticket queues, routine maintenance, and sudden emergency requests.
• Ability to collaborate seamlessly within the ICT team and across administrative and clinical departments.