victor mwenda

Highly analytical Technical Support and Operations Specialist with extensive experience managing high-volume digital financial platforms, including mobile apps, USSD channels, and SIM networks. Proven track record in real-time system monitoring, Level 2 technical escalations, and incident lifecycle management to maximize product uptime and reliability. Adept at conducting deep diagnostics, auditing configuration deployments, and maintaining strict compliance audit trails. A collaborative leader skilled at bridging the gap between frontline operations and backend DevOps teams to resolve complex system anomalies and minimize turnaround times.

Web & UI Development: Leveraged HTML, CSS, and basic JavaScript to deliver localized web components, enhancing platform accessibility and institutional visibility.Data & Logic Automation: Built custom data validation tools and automated workflows, showcasing strong programmatic logic and data management skills.Technical Documentation: Authored clear reference materials and led training sessions to bridge the gap between technical workflows and end-users.