Traffic & Creative Operations Intern at BURN

Job Description

Role Summary 

The Traffic & Creative Operations Intern supports the Head of Traffic in keeping creative and marketing projects moving smoothly from brief to delivery. The intern will own day-to-day project tracking, follow-ups and documentation, and will carry out first-line quality checks on creative work before it goes for review. 

It’s a hands-on role for someone organised, detail-minded and keen to learn how a creative team runs behind the scenes across Brand, Product, Carbon and Digital marketing. 

Key Responsibilities 

Project Tracking & Follow-Ups 

• Keep the project tracking board up to date daily, making sure every job has a clear status, owner and deadline. 
• Follow up with stakeholders on outstanding feedback, approvals and missing inputs. 
• Check in with designers and copywriters on progress and flag anything at risk of slipping. 
• Send the Head of Traffic a short end-of-day update covering what moved, what’s stuck and what needs attention. 

Brief Intake Support 

• Check incoming briefs against the standard intake checklist (market, format, sizes, deadline, copy, approver). 
• Go back to requesters for any missing information before briefs are assigned. 
• Log new requests in the tracker and attach all relevant materials. 

First-Line Quality Checks 

• Review creative assets before they go to the Head of Traffic, checking for typos, correct sizes and specs, current logos and required legal lines. 
• Confirm that market-specific versions carry the right language, pricing and local details. 
• Batch work for review at set times, with the brief attached to each piece. 
• Turn review feedback into clear action lists for the creative team and check that every point is addressed in the next version. 

Documentation & File Management 

• Take notes in WIPs, stand-ups and stakeholder check-ins, and circulate decisions and action points afterwards. 
• Keep final files organised by market and product, following naming conventions and version control standards. 
• Maintain records of briefs, approvals and project timelines. 

Reporting Support 

• Pull together weekly summaries of jobs completed, jobs overdue and turnaround times. 
• Help prepare data for traffic reports and capacity discussions. 

What We’re Looking For 

• A recent graduate or final-year student in Marketing, Communications, Journalism, Business or a related field. 
• Very well organised, with a strong eye for detail. 
• Clear, confident written and verbal communication, and comfortable following up with people politely but persistently. 
• Good working knowledge of Google Workspace or Microsoft Office; familiarity with project management tools such as ClickUp, Asana or Trello is a plus. 
• An interest in creative work, marketing or operations. 
• Able to manage several tasks at once and stay calm around deadlines. 

What You’ll Gain 

• Hands-on experience running creative operations for a multi-market business across Africa. 
• Exposure to brand, product and carbon marketing work from brief to delivery. 
• Mentorship and practical grounding in traffic and project management.