james.a.ndeda

Leading the bank’s early delinquency strategy initiatives aimed at improving the bank’s impairment position, portfolio performance, and collections outcomes.
Conducting detailed data analysis and research by leveraging multiple internal and external data sources and translating insights into strategic business initiatives.
Tracking departmental performance against budgets and operational targets while advising management on variances and performance optimization opportunities.
Building dashboards, presenting management reports, and providing portfolio insights that drive business performance and support strategic decision-making.
Cultivating and maintaining strong stakeholder relationships through formal and informal engagements while championing automation solutions and business
improvement initiatives.
Ensuring adherence to data governance principles, including data quality management, information lifecycle oversight, information security, and privacy
standards across all business intelligence activities.
Building, coaching, and nurturing high-performing teams while fostering accountability, motivation, and a culture of exceptional performance delivery.

Developed strategies for the early delinquency portfolio, resulting in improved portfolio quality, enhanced recoveries performance, and reduced arrears movement.
Championed business improvement initiatives in liaison with key stakeholders, driving process optimization and automation solutions across departmental operations.
Collaborated with the Data Office on data science and engineering initiatives, integrating advanced analytics capabilities into operational and strategic processes.
Led the production and circulation of daily, monthly, quarterly, and annual business reporting, ensuring timely and accurate insights for management decision-making.
Enabled informed strategic decisions by providing portfolio analysis, management reports, and actionable insights while responding to ad hoc business requests.
Spearheaded the design, development, and implementation of departmental transformation and change programs using data-led initiatives to ensure sustainable
operational improvements.

Designed, enhanced, and maintained reports, dashboards, and databases for stakeholder usage, ensuring accessibility, reliability, and accuracy of critical
management information.
Analyzed and interpreted customer, operational, and process data using statistical and analytical techniques to provide actionable business insights.
Produced and circulated monthly business reports that enabled management to monitor operational trends, portfolio performance, and strategic priorities.
Championed continuous improvement of the Management Information System to align with collections strategy, business objectives, and reporting needs.
Resolved MIS-related queries within agreed service level agreements while escalating exceptions and critical issues for management review and resolution.
Collaborated with business units and key stakeholders to improve MIS reporting processes, streamline workflows, and strengthen data-driven decision-making.

Reviewed and interpreted customer portfolio data to assess credit risk exposure and support portfolio management decisions.
Collaborated with the Portfolio Manager to develop, implement, and maintain effective collections and recoveries strategies for the retail credit portfolio.
Analyzed non-contact procedure manuals and operational strategies to ensure alignment with portfolio objectives and compliance standards.
Generated monthly retail credit portfolio reports highlighting portfolio trends, performance changes, and actionable insights for stakeholders.
Prepared and executed set-off bulk files to recover funds from linked customer accounts in accordance with procedure guidelines and approved recovery strategies.

Developed and issued non-financial instructions to customers and colleagues supporting management of proactive and delinquent portfolios.
Resolved account discrepancies through daily reconciliations, ensuring end-to-end process accuracy, operational integrity, and completeness.
Delivered high-quality customer service while handling collections activities, correspondence management, and issue resolution processes.
Addressed customer queries and complaints within agreed service level agreements while escalating unresolved cases to relevant stakeholders for timely intervention.
Identified and prepared customer debit instructions based on delinquency and risk status while ensuring compliance with portfolio management guidelines.