KennedyKorir

• Provide enterprise infrastructure, digital workplace and L3/L4 technical support across AAR's Kenya operations and branch environment.
• Provide advanced technical support for enterprise users, Windows endpoints, Microsoft 365 services, network infrastructure, servers and business applications.
• Administer and support Microsoft 365 services used by business users, including user accounts, authentication, collaboration and productivity technologies.
• Led and supported the deployment and administration of Microsoft Intune for Windows endpoint management, including device enrolment, configuration, application deployment, compliance and endpoint policy implementation.
• Support Microsoft Defender for Endpoint and endpoint security controls, including device security monitoring, remediation and security-policy enforcement.
• Administer Active Directory, including user and computer accounts, Group Policy, DNS, DHCP and domain services.
• Support Microsoft Entra ID and hybrid identity services, including directory synchronization, authentication and access-management activities.
• Support Windows 10/11 laptops and desktops throughout their lifecycle, including provisioning, configuration, troubleshooting, software deployment, patching and remediation.
• Implement and support endpoint patch-management processes, including scheduled updates, restart policies and controlled deployment.
• Provide first line through advanced technical escalation support for Microsoft 365, Windows, endpoint, identity and infrastructure incidents.
• Support remote and branch users across Kenya, ensuring continuity of business operations and timely resolution of ICT incidents.
• Configure and support Zscaler ZIA, ZPA and ZDX, including secure remote connectivity, application access and cloud-based security controls.
• Support Cisco networking, wireless infrastructure, VLANs, switches, access points and network troubleshooting.
• Configure and support UniFi wireless and gateway technologies and troubleshoot connectivity, adoption and infrastructure issues.
• Administer Windows Server infrastructure, including Active Directory, DNS, DHCP, NPS/RADIUS and Remote Desktop Services.
• Support Microsoft NPS and Entra MFA integrations for secure remote access and authentication.
• Support VMware vSphere and vCenter environments, including ESXi hosts, virtual machines, migrations and infrastructure maintenance.
• Participate in infrastructure modernization and migration initiatives, including migration of workloads from AWS to on-premises infrastructure.
• Conduct technical POCs for infrastructure, network monitoring, endpoint and security technologies before production adoption.
• Support Zabbix, LibreNMS and network monitoring platforms for infrastructure visibility and incident detection.
• Troubleshoot complex hardware, software, network, endpoint, authentication and infrastructure incidents.
• Work closely with cybersecurity, systems, applications, procurement, risk and business teams to resolve cross-functional ICT issues.
• Prepare technical documentation, implementation plans, configuration records, support procedures and infrastructure communications.
• Support ICT security and compliance initiatives, including vulnerability remediation, endpoint security, software governance and audit requirements.
• Supervise and provide technical guidance to interns and junior technical resources.
• Provide technical support for meetings, events, user onboarding and other business-critical activities.
• Maintain a strong focus on service availability, security, user experience and minimal business disruption.

• Performed network infrastructure risk assessments and implemented protocol and configuration improvements to strengthen security.
• Administered servers and core ICT systems, maintaining availability and reliable access to data-driven academic and administrative services.
• Conducted staff research and consultation sessions to identify technology pain points and define improved future-state user experiences.
• Designed and delivered user training programmes to improve technology adoption, secure system usage and compliance with IT policies.
• Streamlined academic and administrative workflows through targeted system and process enhancements.
• Developed and implemented backup controls to strengthen data integrity and recovery capabilities.
• Trained staff on system controls, security practices and ICT policies.

• Conducted system performance and infrastructure reviews, identifying control weaknesses and implementing improvements to strengthen reliability and audit readiness.
• Coordinated with technology vendors on secure procurement, solution evaluation and implementation while maintaining compliance requirements.
• Led AWS server migration activities, coordinating infrastructure transitions while maintaining service continuity.
• Supported cloud infrastructure administration, server operations and enterprise technology environments.
• Trained 300+ users on secure and effective use of business systems and technology.
• Supported ICT security, system controls, documentation and operational improvement initiatives.
• Worked with business stakeholders and vendors to resolve technical issues and improve technology service delivery.

• Analyzed system and security logs to identify potential threats, anomalies and infrastructure issues.
• Implemented automated system checks to streamline monitoring and technical assessment activities.
• Designed and supported high-availability infrastructure to improve system resilience and service availability.
• Troubleshot systems, network and infrastructure issues that affect business operations.
• Supported implementation of security controls and infrastructure improvements.
• Assisted with documentation, monitoring and operational procedures for enterprise systems

• Conducted system and infrastructure assessments, identifying weaknesses and implementing corrective measures to improve stability.
• Developed and maintained system maintenance procedures and operational documentation.
• Administered enterprise systems and supported users across academic and administrative departments.
• Trained 200+ users on secure and effective use of software and ICT systems.
• Provided technical troubleshooting and user support for systems, applications and infrastructure.
• Supported ICT security, access controls, system maintenance and technology improvement initiatives.
• Assisted with system audits and remediation of identified control gaps.

• Administered enterprise systems and infrastructure, supporting reliable availability of critical ICT services.
• Troubleshot server, application, network and end-user computing issues.
• Conducted security and vulnerability assessments and supported remediation of identified weaknesses.
• Implemented access controls and firewall security measures to strengthen infrastructure protection.
• Supported system maintenance, monitoring, backup and recovery activities.
• Provided technical support and training to staff on ICT systems and secure technology usage.
• Supported ICT documentation and operational procedures.

• Administered enterprise ICT systems, servers, networks and end-user computing environments.
• Maintained system availability and supported academic and administrative users.
• Troubleshot hardware, software, network and application-related incidents.
• Conducted security and vulnerability assessments and supported remediation activities.
• Implemented access controls, firewall configurations and other infrastructure security measures.
• Supported system maintenance, monitoring, backup and recovery processes.
• Provided ICT training and user support to academic and administrative staff.
• Developed and maintained technical documentation and operational procedures.