njue.victormartin

● Helping the bank meet its mission to be a partner of growth for all stakeholders.
● Expanding the bank's customer base by communicating its products for micro, small, and medium enterprises (MSMEs).
● Bridging the knowledge gap that prevents MSME clientele from accessing financial products like credit.
● Liaising between the bank and its clientele or potential customers to foster deepened understanding that can enable both parties to find mutually beneficial financial solutions.

● Supervised the organization's staff to ensure their work aligned with their job descriptions and other assigned roles necessary for the company's growth.
● Assigned responsibilities to team members based on their strengths and the competencies needed to meet clients' demands.
● Recruited and managed 10+ clients during my tenure, and ensured high customer satisfaction rates due to seamless and successful project completions.
● Reviewed client feedback reports as part of my responsibility for client success management and used the insights for business development.

● Consulted as the lead research expert on a multistakeholder project, bringing together KenGen, GIZ, and PManifold India to develop the national policy for Kenya's electric vehicle charging infrastructure (EVCI).
● Communicated with the project's stakeholders to review and understand TORs, ensuring high-quality research, exemplary reporting, and customer satisfaction.
● Evaluated Kenya's clean energy and electric mobility landscape in all 47 counties and compared them to benchmark countries like South Africa and India to develop key milestones for the policy development.
● Collaborated with the company's research R&D department to develop data collection and analysis approaches that reduced the project's expenditure and timelines by 10%.

● Led a team of researchers from diverse academic and professional backgrounds to offer technical and non-technical skills for research projects.
● Collaborated with post-graduate students from reputable institutions like New York University (NYU), Southern New Hampshire University (SNHU), and Purdue University on research processes.
● Collected primary and secondary data and utilized qualitative and quantitative models to analyze different types of data.
● Wrote and edited reports, using MS Office to offer visual, actionable, evidence-based, and data-driven recommendations for process improvements, policymaking, or knowledge development.

● Worked in a 15-member interdepartmental team that oversaw the nationwide implementation of the cash transfer (Inua Jamii) government program. The bank onboarded over 434,000 recipients, the highest number among commercial banks.
● Negotiated with external stakeholders to express and further the bank's interests related to the Inua Jamii project.
● Collaborated with the bank's 177 branches (at the time) to solve and report queries for financial, fintech, and corporate partnership projects.
● Liaised with the bank's branches to analyse reports on various project's performances to determine budgetary allocations.

● Managed corporate clientele's cash operations, including deposits, withdrawals, forex, and money transfers, amounting to a daily volume of over KES 20 million.
● Analyzed financial and banking solutions for the bank's corporate customers, including fintech solutions for businesses.
● Presented reports on customer satisfaction surveys submitted by the bank's corporate clients to influence process improvements for better customer experiences.
● Wrote, analyzed, and presented weekly reports for the cash department in weekly branch meetings.