peterchirchir45

CUSTOMER SERVICE EXECUTIVE

About Candidate

Results-driven Logistics and Supply Chain Professional with progressive experience across freight
forwarding, ocean freight, air cargo, courier services, cargo handling, and customer service
operations. Demonstrated expertise in cargo documentation, shipment tracking, import and export
processes, customs compliance, and logistics coordination within fast-paced operational
environments.
Proven ability to coordinate end-to-end cargo movements, optimize operational workflows,
maintain regulatory compliance, and deliver exceptional customer service. Adept at leveraging
logistics systems and data-driven reporting to enhance cargo visibility, operational efficiency, and
stakeholder satisfaction across the supply chain.

Location

Education

D
Diploma in Aviation Business Management September 2019 – Nov 2021
East African School of Aviation

• International Air Transport Association (IATA) Certifications (September 2019 – November 2021)
• Cargo Introductory Course
• Dangerous Goods Regulations (DGR)
• Air Cargo Advanced Marketing
• Computer Proficiency – Skilled in MS Word, Excel, Access, PowerPoint,

K
Kenya Certificate of Secondary Education (Feb 2014 – Nov 2018
Meteitei High School

Kenya Certificate of Secondary Education

Work & Experience

C
Cargo Handling Agent February 2022 - November 2023
AFRICA FLIGHT SERVICES

• Managed cargo acceptance, export documentation, bond verification, and warehouse operations
in compliance with aviation and customs regulations.
• Coordinated cargo movement, inventory control, and stock reconciliation activities to support
operational efficiency.
• Ensured adherence to safety, security, and operational standards within cargo handling
operations.
• Provided customer support and contributed to process improvements that enhanced service
delivery and operational performance.

C
Courier Clerk March 2024 - September 2024
G4S KENYA LIMITED

• Coordinated the secure collection and delivery of time-sensitive and high-value consignments
while maintaining service quality standards.
• Processed shipment documentation, payment records, and delivery confirmations with a high
degree of accuracy.
• Collaborated with dispatch teams to improve route efficiency and delivery performance.
• Resolved customer inquiries and service issues while ensuring compliance with company
procedures.

C
Customer Service Executive September 2024 - September 2025
DB SCHENKER LIMITED

• Coordinated freight shipment planning, cargo tracking, and customer communication to support
efficient ocean freight operations.
• Managed import and export documentation in compliance with customs regulations and
international trade requirements.
• Maintained shipment visibility through logistics systems and ERP platforms while ensuring accurate
operational records.
• Collaborated with shipping lines, customs brokers, transport providers, and clients to optimize
cargo flow and service delivery.
• Supported process improvement initiatives focused on operational efficiency, compliance, and
customer satisfaction.

C
Customer Service Executive June 2026 - present
AFRICA GLOBAL LOGISTICS

• Coordinate cargo documentation, shipment tracking, and operational reporting to support
efficient cargo movement and customer service delivery.
• Monitor vessel schedules, container transfers, and shipment milestones while providing timely
updates to clients, shipping lines, and internal stakeholders.
• Facilitate seamless coordination between Documentation, Manifest, Invoicing, Releasing, and
Operations teams to ensure efficient cargo processing and clearance.
• Manage client inquiries, shipment follow-ups, and issue resolution while maintaining high service
standards and customer satisfaction.
• Support compliance with operational procedures, port regulations, and documentation
requirements to ensure smooth cargo operations

Skills

Cross-Functional Communication
90%
Freight Forwarding & Cargo Operations
88%
Customer Service & Stakeholder Management
90%
Import & Export Documentation
85%
Logistics Systems & Data Analysis
82%
Problem Solving & Process Improvement
85%
Overall Professional Competency
87%

Awards

I
International Air Transport Association Certificate ( IATA) September 2019 – Nov 2021

• International Air Transport Association (IATA) Certifications (September 2019 – November 2021)
• Cargo Introductory Course
• Dangerous Goods Regulations (DGR)
• Air Cargo Advanced Marketin