staceyonyango7
About Candidate
A self Motivated and detail-oriented Information and Communication Technology (ICT) professional with practical experience in IT support, computer hardware and software maintenance, networking, and user support. Skilled in troubleshooting technical issues, installing and configuring computer systems, maintaining ICT infrastructure, and delivering excellent customer service. Strong analytical, communication, and problem-solving skills with a commitment to continuous learning and professional excellence. Seeking to contribute technical expertise and support organizational success in a challenging ICT role
Location
Education
Awaiting Graduation in Diploma In Information Communication Technology.
GRADUATE WITH GRADE 1 COMPETENCY IN COMPUTER MAINTENANCE AND REPAIR AND COMPUTER NETWROKING AND TROUBLESHOOTING.
KEY AREAS: Computer Networks and Data Communication, ICT Support and Computer Maintenance, Website Design & Internet Programming, Database Design and Management, Information Systems Analysis and Design, Information Security Fundamentals.
Graduated with a Craft Certificate in Information Communication Technology and was recognized as the Best Overall Student during the 62nd Graduation Ceremony at Railway Training Institute for outstanding academic performance, discipline, and commitment to excellence.
Completion of Secondary Education.
Work & Experience
1: Maintained and configured network devices to ensure uninterrupted connectivity across departments.
2: Installed software including Windows OS and antivirus programs, and performed regular system updates to enhance performance and security.
3: Diagnosed and resolved hardware issues, particularly with printers and peripherals, while providing first-line technical support to end users.
4: Carried out routine maintenance such as cache clearing and system clean-ups, and maintained documentation of updates and issues for audit and compliance purposes.
1: Advised customers on suitable internet broadband solutions based on their communication and connectivity needs.
2: Collaborated with technical support teams to resolve customer connectivity issues and improve service delivery.
3: Maintained customer records, managed follow-ups, and provided after-sales support to enhance customer satisfaction.
4: Strengthened communication, customer service, and problem-solving skills while consistently meeting performance targets.
Awards
Awarded Best Student in recognition of outstanding academic performance, discipline, commitment to learning, and overall excellence during the course of study.