wnzisa97
About Candidate
I am a results-driven Customer Service and Administrative Professional with experience in customer support, front-office administration, virtual assistance, recruitment support, sales, and credit operations. I have worked in fast-paced, customer-facing environments where I handled high volumes of inquiries, maintained accurate records, coordinated administrative tasks, followed up with clients, and resolved customer concerns professionally.
My experience includes supporting over 50 parents and visitors daily in a school environment, handling 100+ calls per day in recruitment and compliance, managing customer and loan accounts, supporting merchant onboarding, and providing remote administrative assistance. I am comfortable using tools such as Microsoft Office, Excel, Google Workspace, Zendesk, Intercom, Customer.io, LiveChat, HubSpot, Monday.com, and other digital platforms.
I am highly organized, adaptable, detail-oriented, and committed to providing excellent customer experiences. I am currently seeking opportunities in Customer Service, Customer Support, Administration, Operations, Virtual Assistance, Client Onboarding, and related roles where I can contribute my skills while continuing to grow professionally.
Location
Education
Masinde Muliro University of Science and Technology (MMUST)
Bachelor of Science in Environmental Science | Second Class Upper Division
Developed strong analytical, research, communication, and problem-solving skills through coursework, fieldwork, research projects, and practical environmental studies. Gained experience in data collection and analysis, report writing, documentation, teamwork, project coordination, and presenting findings. The programme also strengthened my ability to manage multiple tasks, work independently, and apply attention to detail when handling complex information.
Work & Experience
Managed a busy front office, serving 50+ parents and visitors daily while maintaining a professional and welcoming environment.
Handled parent inquiries and communication through WhatsApp, phone calls, email, and in-person interactions.
Supported the CEO and School Director with administrative and executive-assistance duties.
Supervised two assistant receptionists and helped coordinate daily front-office operations.
Maintained and updated prospective-parent records and Excel trackers.
Prepared weekly inquiry and admissions reports and followed up on prospective parents.
Processed admission, transfer, clearance, and related student documentation.
Assisted parents with eBursar/fee-related inquiries through WhatsApp.
Supported HR by organizing and maintaining applicant files before submission to HR.
Operated office equipment including printers and fax machines.
Used Google Workspace, Microsoft Office/Excel, HR systems, email, phone, live chat, and social-media communication tools.
Maintained accurate records while handling multiple requests in a fast-paced school environment.
Provided remote administrative and virtual-assistance support to the Director.
Assisted with assessment-related administrative tasks and document organization.
Managed information accurately and maintained organized digital records.
Supported communication, scheduling, follow-ups, and day-to-day administrative activities.
Used Monday.com, Google Workspace, Microsoft Office, and other digital productivity tools.
Handled tasks independently while meeting deadlines in a remote working environment.
Handled 100+ calls per day with UK-based candidates and clients.
Supported recruitment and compliance processes for nurses, social workers, caregivers, and other care professionals.
Conducted candidate communication and follow-ups throughout the recruitment process.
Collected and verified candidate information and supporting documentation.
Maintained accurate records and updated recruitment information.
Communicated professionally with candidates and clients while handling high call volumes.
Assisted with resolving candidate queries and escalating issues when necessary.
Worked collaboratively with the compliance and recruitment teams to meet operational targets.
Worked on NCBA Loop merchant activation campaigns in Kajiado Town.
Engaged prospective merchants, explained products/services, and supported customer onboarding.
Provided customer support and responded to questions and concerns.
Conducted sales activities while working toward monthly performance targets.
Built positive relationships with customers and merchants through clear communication.
Maintained customer information and supported follow-ups.
Worked effectively in a target-driven and customer-facing environment.
Managed customer loan accounts and supported the credit process.
Assessed customer information and assisted with loan-related documentation.
Followed up with customers regarding outstanding loan repayments.
Conducted debt-collection calls and communicated repayment expectations professionally.
Maintained accurate customer and loan records.
Built customer relationships while balancing customer service with repayment targets.
Handled difficult and sensitive conversations professionally.
Followed up consistently on overdue accounts and worked toward collection targets.