Assistant Executive – Customer Service (Nakuru) at Pwani Oil

by Pwani Oil Products Limited

in Administration
Full Time
Nakuru, Kenya
October 16, 2026

Job Overview

  • Date Posted
    October 16, 2026
  • Location
    Nakuru, Kenya
  • Expiration date
    December 15, 2026
  • Experience
    2 Years
  • Gender
    Both
  • Qualification
    Diploma

Job Description

What You’ll Do

  • Proactively engage with customers via phone, email, SMS and WhatsApp.
  • Process customer orders accurately and ensure timely conversion.
  • Provide regular updates on delivery plans and resolve order-related issues.
  • Build and maintain strong, long-term customer and distributor relationships.
  • Gather market intelligence on competitor terms, offers and pricing.
  • Support new product development and drive customer uptake.
  • Maintain accurate records and prepare performance reports.
  • Support account management, debt collections and system clean-up.

What We’re Looking For

  • Diploma/Degree in Business Administration, Marketing & Sales, Management, Communication, Business Analytics or a related field.
  • At least 2 years’ experience in customer service or a related role within the FMCG industry (preferred).
  • Strong communication, negotiation and relationship-building skills. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and customer relationship management (CRM) systems.
  • Customer-centric, proactive and results-oriented mindset.
  • Good analytical and organizational skills.
  • Knowledge of ERP systems is an added advantage. 
  • Make a real impact through strong customer partnerships. 

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