Claims Representative – International Organisation Health at Cigna

Job Description

Job Summary

As a Claims Representative, you will assess, process, and adjust medical claims accurately and efficiently while ensuring compliance with company policies, quality standards, and service level commitments.

Reporting to the Claims Supervisor, you will work closely with global colleagues to deliver excellent customer outcomes and maintain the highest standards of confidentiality and accuracy.

Key Responsibilities

• Review, assess, and process medical claims accurately and within agreed turnaround times.
• Maintain accurate data entry across multiple systems.
• Apply analytical thinking and sound judgment when evaluating claims.
• Manage workload effectively while meeting quality and productivity targets.
• Escalate complex or unclear claims as appropriate.
• Identify opportunities to improve processes and efficiency.
• Communicate professionally with internal stakeholders.
• Support a positive, collaborative team environment.
• Adhere to confidentiality requirements when handling sensitive medical information.

What We’re Looking For

Education

• Bachelor’s Degree in Business, Healthcare Administration, Insurance, Finance, or a related field.

Language Skills

• Fluent in English.
• Additional languages such as French, Portuguese, Spanish, German, or Arabic are an advantage.

Key Skills

• Attention to detail and accuracy
• Analytical thinking and problem-solving
• Time management and organization
• Ability to work across multiple systems
• Adaptability and learning agility
• Collaboration and teamwork
• Customer focus
• Integrity and confidentiality