Human Resource Officer-ER/IR at Nairobi Hospital

Job Description

HUMAN RESOURCE OFFICER-ER/IR REF: TNH/HHR/HRO-ER /IR/07/2026

The overall purpose of this role is to provide and ensures a fair, legally compliant, and productive work environment by effectively managing employee relations, minimizing industrial risks, and supporting organizational objectives.

ROLES AND RESPONSIBILITIES

• Managing employee grievances, disciplinary processes, appeals, and workplace disputes from investigations through resolution.
• Building and maintaining positive relationships with labour unions, employee representatives, and regulatory authorities to promote industrial harmony.
• Conducting workplace investigations into complaints and misconduct, preparing investigation reports, and representing the organization in disciplinary hearings, labour offices, mediation, arbitration, and the Employment and Labour Relations Court where necessary.
• Ensuring compliance with employment laws, statutory requirements, HR policies, and Collective Bargaining Agreements (CBAs), while coordinating labour inspections and audits.
• Constantly reviewing the organization’s HR policies and procedures manual to ensure compliance with applicable labour laws, regulatory requirements, Collective Bargaining Agreements and adoption of best practices.
• Coordinating the communication, interpretation and implementation of approved HR policies and procedures to promote consistent application across the organization.
• Identifying emerging employee relations risks, legislative changes and workplace trends, and recommending proactive interventions to strengthen compliance, employee engagement and industrial harmony.
• Advising managers and employees on employee relations issues, labour legislation, disciplinary procedures, policy interpretation, and industrial relations strategies.
• Supporting performance management and employee conduct processes to promote accountability and fair treatment.
• Maintaining accurate employee relations records, monitoring key HR metrics, preparing reports, and contributing to strategic HR initiatives.
• Delivering employee relations and labour law training to managers and staff to strengthen organizational capability.
• Any other responsibility assigned to the job holder by the supervisor from time to time;

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Human Resource Management, Social Sciences, Business Administration or any other business related field from a recognized institution.
• Must have Certified Human Resource Professional (CHRP-K) qualifications.
• Must be an active registered member of the Institute of Human Resources Management (IHRM).
• Minimum of 5 years’ experience including 3 years specializing in Employee and Industrial Relations.

CORE COMPETENCIES

• Knowledge of best and current human resource practices and approaches.
• Broad knowledge and experience in leading practices in organization development, compensation, talent management and development and employee relations
• Knowledge of the Kenyan Labour Laws.
• Good knowledge of core hospital management processes will be an added advantage.
• Ability to integrate critical information from diverse areas.
• Problem-solving skills.
• Analytical and creative thinking skills.
• Strong persuasion and negotiation skills.
• Strong business acumen / commercial orientation.
• Relationship management skills (internal and external customers).
• Communication and interpersonal skills.
• Strong leadership and people management skills.
• Ability to effectively manage multiple stakeholders.
• Strong execution skills.