Kilishop Manager at Kilimall

by Kilimall Kenya

in Logistics & Supply Chain
Full Time
Nairobi, Kenya
August 19, 2026

Job Overview

  • Date Posted
    August 19, 2026
  • Location
    Nairobi, Kenya
  • Expiration date
    October 18, 2026
  • Experience
    2 Years
  • Gender
    Both
  • Qualification
    Bachelor Degree

Job Description

Key Responsibilities:

  • Recruit and onboard KiliShop agents
  • Expand pickup station network
  • Ensure partner compliance and engagement
  • Monitor order delivery performance
  • Manage aftersales and customer collections
  • Validate commissions and partner payments
  • Improve operational efficiency and customer satisfaction
  • Lead regional operations teams
  • Track team performance and KPIs
  • Prepare reports and resolve escalations

Qualifications

  • Bachelor’s degree in Business, Logistics, Supply Chain, Operations, or related field
  • 2+ years in logistics, e-commerce, or last-mile operations
  • 2+ years in a leadership/management role
  • Experience in business development and operations management
  • Experience with pickup stations, agent networks, or courier operations is an advantage
  • SOP development and process improvement
  • Performance and KPI management
  • Strong Excel, reporting, and data analysis skills

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “KILISHOP MANAGER”

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