Manager, Clinical Services at Strathmore University

Job Description

Basic job summary:

• The jobholder is responsible for patient care and managing clinical teams as per the organizational structure.

Clinical Responsibilities

• Provide high-quality, patient-centre medical care to patients attending the university medical centre.
• Assess, diagnose, treat, and manage acute and chronic medical conditions.
• Review and manage complex clinical cases and provide specialist guidance where required.
• Ensure continuity of care through appropriate referrals, follow-up, and coordination with other  healthcare providers.
• Promote patient safety and adherence to evidence-based clinical practice
• Ensure compliance with clinical guidelines, professional standards, and regulatory requirements.
• Monitor the quality of clinical services and implement quality improvement initiatives.
• Lead clinical audits and review patient outcomes to improve service delivery.

Non-clinical Responsibilities (administrative)

• Lead and supervise the clinical team, ensuring effective and efficient delivery of healthcare services.
• Allocate clinical duties and coordinate daily operations within the medical centre.
• Conduct performance reviews and provide constructive feedback.
• Provide clinical guidance and support to doctors, nurses, and other healthcare professionals.

Operational Responsibility:

• Feedback to client, approve clinical procedures, recommend drugs, make and implement standard operating procedures for clinical processes
• Foster teamwork, professionalism, and a culture of continuous improvement
• Promote adherence to ethical and professional standards
• Investigate and manage clinical incidents and patient complaints.

Minimum Academic Qualifications:

• Bachelor’s degree in medicine from a recognized institution
• Registered medical practitioner with the Kenya Medical Practitioners Board eligible for consultant status
• Have an up-do-date personal indemnity cover and professional license.
• Have an up-to-date BLS and ACLS Certification

Experience:

• At least 6 years of Hospital experience.
• At least 3 years of managerial experience.

Competencies and Skills:

• Able to respond to demanding and complicated patient situations
• Effective communication with other doctors as well as patients
• Maintain concise, timely, and accurate confidential records of patients Able to prioritize patients according to their clinical needs
• Good time management skills to balance clinical and other duties
• Able to work under pressure
• Ability to solve difficult problems Should be able to challenge decisions Strong decision making and practical skills

How to Apply

Are you qualified for this position and interested in working with us? We would like to hear from you. Kindly send us a copy of your updated resume and letter of application (ONLY) quoting “Job Title” on the subject line to recruitment@strathmore.edu by 17th August 2026.