Officer, Back Office at I&M Bank

Job Description

Job Description

I&M Bank is seeking a dynamic and detail-oriented Officer, Back Office to support branch operations by ensuring timely, accurate, and efficient processing of transactions in line with established policies, procedures, and regulatory requirements.

Roles & Responsibilities

• Verify outward clearing transactions including cheques, EFTs, salary transfers, direct debits, and unpaid items.
• Process and reconcile clearing transactions within the Clearing System and Core Banking System.
• Process outward SWIFT and RTGS remittances, including vetting customer instructions and obtaining approvals.
• Verify inward clearing items and manage customer notifications on unpaid instruments.
• Authorize in-house cheque transactions within the system.
• Investigate and resolve customer queries relating to clearing and reconciliation items.
• Act as joint custodian of the Branch Vault and/or ATM.
• Supervise and coach support staff where applicable.
• Ensure daily customer call-backs are conducted.
• Reconcile branch suspense accounts and prepare periodic reports.
• Support the growth of the Bank through cross-selling of products and services.

Qualifications and Experience

• Bachelor’s Degree in a Business-related field from a recognized institution.
• Part qualification in CPA (K), ACCA, or an equivalent professional certification.
• 1-3 years’ relevant banking or financial services experience.

Key Competencies

• Strong analytical and numerical skills.
• Excellent communication and interpersonal abilities.
• Good report-writing skills.
• Strong planning and organizational skills.
• High level of accuracy and attention to detail.
• Ability to work under pressure and meet deadlines.