Senior System Analyst at Jubilee Insurance

Job Description

Job Ref. No: JLIL 428

Role Purpose

The role holder will be responsible for conducting in-depth system analysis to improve organizational operations, develop efficient workflows and ensure robust system performance. This role will involve gathering and analysing business requirements, designing system workflows, coding small-scale solutions, and supporting the implementation of system enhancements. The role demands strong technical expertise, including coding and scripting capabilities, as well as a keen understanding of business needs to bridge the gap between technical teams and business stakeholders.

Main Responsibilities

Strategy

• Develop and refine system analysis methodologies to align with the organization’s strategic goals.
• Research and recommend emerging technologies, focusing on software development frameworks and coding
  practices that can enhance business processes.
• Provide actionable insights on system performance metrics and propose innovative solutions to improve efficiency.
• Identify areas for automation and optimization within workflows, leveraging coding where necessary.

Operational

• Conduct in-depth analysis of business processes to define system requirements and identify areas for improvement.
• Collaborate with IT teams to design, test, and implement system solutions, ensuring alignment with business
  objectives.
• Develop workflow diagrams and models to visualize and improve end-to-end system functionality.
• Write, test, and deploy code or scripts for system enhancements, troubleshooting, and automation tasks.

• Continuously monitor system performance and proactively address bugs or inefficiencies through updates or coding
  fixes.
• Assist with system integrations and ensure smooth data exchange between platforms using APIs and other
  integration tools.
• Prepare user manuals and technical documentation, including system workflows and coding references.
• Facilitate training for end-users to ensure effective adoption of new systems or enhancements.
  

Corporate Governance

• Ensure all systems and processes comply with data protection regulations, industry standards, and organizational
  policies.
• Regularly review system policies to ensure they meet evolving legal and regulatory requirements.
• Participate in internal audits to verify adherence to governance frameworks and identify areas for improvement.
• Collaborate with compliance and risk teams to mitigate potential vulnerabilities in code or system design.
  

People & Culture

• Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration,
  innovation, and accountability across departments and the Group.
• Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate
  and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index: 100% compliance with your training plan annually to support personal
  and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g.,
  innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and
  focus on shared goals.
• Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team
  success.
  

Key Competencies

1. Coding Skills. Ability to write, test, and debug code for system enhancements and automation.
2. Analytical Expertise. Proficiency in breaking down complex problems and proposing data-driven solutions.
3. Business Acumen. Understanding of how technical systems impact business operations and outcomes.
4. Project Management. Skilled in managing time and resources to meet project deadlines.
5. Continuous Learning. Commitment to staying updated on evolving coding practices and system trends.
   

Academic Background & Relevant Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
• Certifications in programming and systems-related domains (e.g., OCP Java, Microsoft Azure, AWS, Agile certifications)
  will be an added advantage.
• Experience with programming languages (Java, JavaScript, PL/SQL).
• Familiarity with relational database management systems (e.g., SQL, PLSQL).
• Knowledge of APIs and system integration techniques.
• Hands-on experience in system workflow modelling tools and coding frameworks.
• Minimum of 2-5 years of experience in system analysis or a related field.
• Proven experience in coding and scripting for system enhancements and workflow automation.
• Familiarity with system workflows and process optimization techniques.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 28th August 2026.