Role Description
We are seeking a customer-focused and proactive Customer Care Agent to join our growing telemedicine team. The successful candidate will be responsible for providing exceptional support to patients, handling inquiries, coordinating appointments, and ensuring a seamless customer experience across all communication channels. || What We Offer: Competitive salary and benefits package. Opportunity to work in a fast-growing healthcare technology environment.. Professional development and career growth opportunities. Supportive and collaborative work culture.. Opportunity to make a meaningful impact on patient care and healthcare accessibility.
Job Description
- Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, live chat, and social media platforms.
- Assist patients in booking, rescheduling, and cancelling medical appointments.
- Guide customers on the use of telemedicine services and digital healthcare platforms.
- Resolve customer complaints and concerns efficiently while maintaining a high level of customer satisfaction.
- Escalate complex medical or technical issues to the relevant departments.
- Maintain accurate customer records and update information in the CRM system.
- Follow up with patients to ensure service satisfaction and continuity of care.
- Support customer retention initiatives and promote available healthcare services where appropriate.
- Adhere to company policies, data privacy regulations, and confidentiality requirements.
Requirements
- Diploma or Bachelor’s Degree in Customer Service, Business Administration, Communication, Healthcare Administration, or a related field.
- Minimum of 1–2 years of experience in customer service, call center operations, healthcare, insurance, or a related role.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in Microsoft Office Suite and CRM systems.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Experience in telemedicine, healthcare, or health insurance will be an added advantage.
- Customer-centric mindset
- Empathy and professionalism
- Active listening skills
- Conflict resolution
- Time management
- Teamwork and collaboration
- Adaptability and resilience
How to Apply
If you believe you can clearly demonstrate your abilities to meet the relevant criteria for the role, please submit your application quoting in the subject line the Job Title “Customer Care Agent” and attach a detailed CV with the correct e-mail address and telephone contacts. All written applications and CVs should be submitted via the email below:careers@zuri.health
The application process will close when the position is filled.