About the Role

Executes and improves networks management; pursues opportunities for automation, cost reduction and enhanced services

Responsibilities

Infrastructure and Platform Management

• Implement and administer IT Networks: LAN, WAN, network segments and Internet
• Network connections are stable
• Network connections comply with InfoSec policies
• High availability
• Install and maintain both hardware and software
• Work through Country ITO (i.e. via SOPs) to manage upgrades and repairs; ensure proper CITO training
• Update documentation
• Identify and pursue opportunities for improvement through automation, cost reduction, or similar

Monitoring and Event Management

• Design and implement monitoring, alerting, and thresholds; detect potential service disruptions
• Manage network events and incidents
• Determine their significance
• Identify and execute the correct control action
• Mitigate network events and incidents
• Implement networking redundancies and backup

Service Networks Requests

• Resolve Tier 2 or 3 incidents within SLAs

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Knowledge
• Basic understanding of industry standards for networks management, device lifecycle
• Basic Project management skills