Kelvin Chege Mbuthia
About Candidate
Results-driven banking and finance professional with over 6 years of experience in banking, financial operations, customer service, cash management, and business operations. Experienced in handling banking transactions, cash and ATM reconciliations, customer account services, SWIFT and RTGS transactions, and delivering excellent customer service.
Holds a Bachelor’s Degree in Economics and CPA training, with strong analytical, communication, problem-solving, and organizational skills.
I am a hardworking, adaptable, and detail-oriented professional seeking opportunities in Banking, Finance, Payments, Operations, Customer Service, Business Development, or Administration. I am eager to contribute my skills and experience to a dynamic organization while continuing to grow professionally.
Location
Education
Second Class Upper Division
Pass
Work & Experience
Supervised daily teller operations to ensure efficient service delivery and compliance with bank policies and operational procedures.
Processed high-value cash transactions, including deposits, withdrawals, cheque payments, and internal transfers with a high level of accuracy.
Authorized transactions within assigned approval limits while ensuring adherence to internal controls and regulatory requirements.
Performed daily cash balancing and reconciliation, maintaining accurate cash positions and resolving discrepancies promptly.
Ensured compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), and Central Bank of Kenya regulations.
Handled customer inquiries and resolved transaction-related issues promptly, contributing to high levels of customer satisfaction.
Cross-sold banking products and digital banking services, supporting branch business growth and customer retention.
Processed deposits, withdrawals, cheque encashments, transfers and other banking transactions accurately.
Verified customer identities and ensured compliance with KYC, AML and bank regulations.
Balanced cash drawers and reconciled daily transactions.
Processed local and international money transfers.
Assisted customers with account opening, maintenance and banking enquiries.
Cross-sold banking products and digital banking services.
Maintained confidentiality and reported suspicious transactions.
Resolved customer complaints professionally.
Prepared operational reports and complied with audit requirements.
