Senior Relationship Manager, Business Banking at Standard Chartered Bank Kenya

Job Description

Key Responsibilities

The role holder will be responsible for establishing and maintaining strong Business banking client relationships that translate into sustainable revenue, portfolio growth, and risk-adjusted returns for the bank through acquisition, retention, and deepening of business banking relationships.

The growth and performance metrics measured include:

• Grow the number of active business banking clients and deepen share of wallet across the portfolio.
• Increase wealth product penetration per client by identifying cross-sell opportunities across core business banking solutions.
• Deliver revenue growth while maintaining portfolio quality, disciplined credit standards, and strong risk-adjusted returns.
• Adhere to the bank’s operational risk, compliance, and credit governance processes.
• Provide outstanding client experience through responsive service, informed advice, and proactive portfolio management.
• Build and manage a robust client pipeline, follow up leads, structure opportunities, complete call reports, and convert business efficiently.
• Develop long-term relationships with business owners and decision-makers by understanding their funding, transaction banking, expansion, and risk management needs, and by delivering appropriate solutions.
• Keep abreast of market trends, sector developments, and product capabilities to identify opportunities and provide relevant insights to business banking clients.
• Partner closely with the Wealth team to originate, convert, and grow business-owner opportunities across wealth products, with a focus on driving referrals, increasing wallet share, and unlocking succession planning and family business continuity opportunities.

Skills and Experience

• Strong knowledge and experience in wealth management, commercial, or business banking.
• Strong relationship management and business development skills with business owners, promoters, and key decision-makers.
• Good understanding of wealth products, cash management, and working capital solutions.
• Strong market awareness, commercial acumen, and ability to identify sector-specific opportunities and risks.
• Ability to work in a flexible and agile way in a fast-paced, performance-driven environment.
• Preference for candidates with investment banking experience, particularly in structuring, advisory, capital raising, or complex deal execution.
• Ability to operate effectively in an international environment and collaborate across product and coverage teams.
• Maintain a high standard of personal conduct and consistently demonstrates the bank’s valued behaviours.
• Proven track record in originating, managing, and growing business banking client relationships.
• Strong commercial instinct with the ability to identify client needs and translate them into relevant banking and wealth solutions.
• Strong relationship management experience with the ability to identify wealth management opportunities for business owners, including succession planning, family business continuity, and intergenerational wealth conversations, will be highly valued.
• Minimum 7 years of experience in wealth management serving corporate clients and family businesses, with strong capability in advisory, relationship management, and identifying holistic wealth solutions.
• Ability to balance revenue delivery, compliance discipline, and strong client experience.
• Confident communicator with the credibility to engage business owners, senior decision-makers, and internal stakeholders effectively.

Qualifications

• Relevant degree in Business, Finance, Economics, Banking, or a related field.
• Professional qualifications in banking, credit, corporate finance, or treasury would be an added advantage