Operations Assistant – Asset Finance at NCBA Group

Job Description

To deliver exceptional business performance by providing operations support and excellent customer service to clients

Key Accountabilities (Duties and Responsibilities)

Financial 8%

• Introduce new business to the bank through cross selling
• Ensure no income leakage by collecting the necessary bank charges 

Internal business processes 62%

• Ensure completeness of applications, KYC verification and thorough searches are done for all applications under review.
• Ensure CRB and other relevant checks are done for all applications and customers and their respective relationship managers are notified the same day the application is received or reviewed.
• Zero tolerance to data capture errors, Searches errors, or failure to input all mandatory fields resulting to send backs
• Achieve set turnaround time to ensure customers and dealers are satisfied. The overall TAT target for initiation phase is 0.1 days.
• Ensuring effective management and requisition of the department’s stationery requirements. Ensure that there is adequate supply of the necessary stationery at all times.
• 100% adherence to policies, procedures and statutory guidelines.
• Audit, Compliance and Risk Rating = Satisfactory.
• Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
• Nil repeat findings.
• Policy and procedure knowledge. 

Customer 25%

• Update customers, dealers & RMs on the pending documents for each application on the same day.
• Ensure that there is a robust departmental internal customer satisfaction rating by ensuring the team lives the NCBA Values
• Deliver Exceptional customer service to all stakeholders. 

Learning and growth 5%

• Achieve at least 40 hours of learning/training through E-learning, Internal & External training activities.
• Ensure compliance with the leave policy on block leave and minimum carry over.
• Maintain own high performance.
• Own up-to-date and action based competency assessments and development plans for self.

Job Specifications

• Academic: Degree in a business related firld or any other relevant discipline
• Professional: Professional courses in business related fields
• Desired work experience: One year working experience in a banking environment