Lilian Wakesho Salim
About Candidate
I am an IT graduate with hands-on experience in IT support, hardware and software troubleshooting, networking, system maintenance, and user support. I have gained practical experience through my internships at KPLC and RCMRD, supporting computer systems, networks, printers, peripherals, software installations, Cisco networking equipment, firewalls, and IT assets.
I am passionate about technology and problem-solving and enjoy helping users resolve technical issues efficiently. I am currently seeking an entry-level IT opportunity where I can apply my technical skills, continue learning, and contribute to an organization’s IT operations.
Location
Education
Diploma in Information Communication Technology. Gained practical knowledge in IT support, computer networking, hardware and software troubleshooting, databases, web development, cybersecurity, and information systems.
Work & Experience
Provided hands-on IT support including hardware and software troubleshooting, operating system and Microsoft Office installation, printer and peripheral support, user assistance, laboratory maintenance, IT asset management, and network troubleshooting. Supported Cisco switches, access points, IP phones, firewalls, VLANs, and other network infrastructure. Assisted with software such as QuickBooks, Sage, AutoCAD, and Tailscale, as well as data entry and database-related tasks.
Provided first-line IT support, hardware and software troubleshooting, user support, computer maintenance, software updates, and peripheral support. Assisted with network support, firewall configuration, and general maintenance of IT systems and equipment.
