silvianyankanga
About Candidate
Excellent Finance and Accounting personnel as well as a proficient Customer retention
manager with various skills focused on presenting an outgoing and optimistic attitude.
Relevant Characteristics Customer service oriented with accuracy in cash handling
skills. Possess solid computer skills and ability to learn new programs quickly.
Proficient in Microsoft Excel, Microsoft PowerPoint, and Microsoft Word. Ability to
train, motivate and supervise customer service employees. Detail-oriented which allows
for proficient inventory control processes and procedures. Ability to listen and
understand quickly. Practices in written and oral communication skills. Energetic,
independent and a self-starter.Integral, Reliable and punctual.
Location
Education
SECOND CLASS, UPPER DIVISION
Work & Experience
• Book-Keeping-Including Invoicing, purchases, expenses, Allocation and Bills
payment.
• Following quality control procedures to ensure accuracy before delivering completed
jobs to the client.
• Help in preparation of budgets
• Petty cash management
• Help Review and implement financial policies
• Perform finance analysis, reporting and management tasks
• Help in Managing the Payroll/ salaries
• KRA filing of returns
• Help filing PAYE, NHIF, NSSF and all statutory requirements
• Preparation of Monthly, quarterly and annual financial reports i.e. Balance sheet,
income statement and cash flow statement
• Customer and supplier reconciliations
• Keeping accurate records of receipts and daily transaction
• Debt collection and customer satisfaction.
• Asset management
• Inventory control
• Account management of different customers.
• Created engaging, memorable service interactions with our members on
inbound calls, chat, email and other emerging channels
• Holding the highest ethical standards and maintaining the valued trust of
our customers and communities
• Providing the first call resolution, while following strict procedures that meet
compliance guidelines.
• Upselling and cross-selling based on the client’s needs.
• Staying up-to-date about new and changing laws and regulations that
pertained to the financial service industry and customer benefits
• Processed payments refund and record important customer data.
• Gathering and verifying all required customer information for tracking
purposes.
• Accurately documenting, researching and resolving the customer service
issues
• Resolving customer issues with the highest level of professionalism and
integrity to ensure customer satisfaction and retention.
• VAT & Tax Compliance – Ensuring proper VAT filing, handling tax returns, and
resolving any KRA-related matters.
• Reconciliation of Accounts – Reviewing bank, MPESA, supplier, and customer
reconciliations to ensure accuracy.
• Bookkeeping & Ledger Management – Recording all financial transactions and
maintaining updated records.
• Supplier & Customer Payments – Managing accounts payable (supplier payments)
and receivable (customer invoicing).
• Payroll Processing – Calculating salaries, statutory deductions (NHIF, NSSF, PAYE),
and ensuring timely payments.
• Financial Reporting – Preparing income statements, balance sheets, and cash flow
reports for management review.
• Expense & Cost Management – Monitoring expenses and suggesting cost-saving
strategies.
• Audit Preparation & Support – Ensuring records are audit-ready and assisting
external auditors when necessary.
• Managing Office Operations – Overseeing daily office activities and ensuring smooth
workflow.
• HR Support & Employee Records – Handling leave applications, contracts, and
general employee welfare issues.
• Procurement & Inventory Oversight – Coordinating stock purchases, supplier
relationships, and verifying deliveries.
• Customer & Vendor Relations – Managing communication with key suppliers and
customers regarding financial matters.
