Batch Hair Technician

Role Summary

The Batch Hair Technician is responsible for driving brand authority and market presence through batch testing of all our hair products and conducting market dip sticks on changing trends and needs. As part of the hair care team, the technician will also participate in specialized salon education and high-impact product demonstrations. Based in Kenya, this role focuses on championing technical excellence by providing quality assurance expertise, training professional stylists, salon partners, and internal sales teams. The technician will serve as a key touchpoint for the hair products ability to meet quality standards and market needs, in line with manufacturing and brand requirements.

Key Responsibilities

• Quality Assurance: Ensure the product meet the quality standards as prescribed in the Haco standard operating procedures and in line with market/consumer expectations.
• Educational Leadership: Design and execute the regional training calendar, including workshops, seminars, and trade show demonstrations.
• Technical Sales Support: Partner with the sales team to boost product sell-in and provide technical product knowledge training to sales reps.
• Market Intelligence: Monitor hair care trends and competitor activity to recommend product improvements and line extensions.
• Relationship Management: Manage technical inquiries, resolve product complaints, and recruit new salon partners.
• Brand Advocacy: Ensure consistent product application and brand visibility within the professional salon environment.

Qualifications & Experience

• At least Diploma in Hairdressing and Beauty.
• Minimum 4 years of hands-on experience as a professional stylist.
• Languages: Fluency in English and Kiswahili.
• Advanced hair care expertise, proficient in Microsoft Office, and strong presentation skills.
• Strategic thinker, highly organized, assertive, and impeccably groomed.
• Excellent hair styling skills and ability to keep up with market trends will be an added advantage.