Victor Kiplagat Kimutai
About Candidate
I am an administrative and customer service professional with a Bachelor of Science in Health Services Management from Kenyatta University, a virtual assistant certification from ALX Africa, and a customer service certification from Alison. With hands-on experience across hospital administration, government data management, and remote virtual assistance, I bring a strong combination of organizational discipline, people skills, and digital proficiency to every role I take on.
My background spans multiple environments, from supporting HR operations and patient coordination at Mathari National Teaching and Referral Hospital to managing data quality for a national government registry to providing executive-level administrative support to international clients on Upwork. Across all of these, the constant has been reliability, attention to detail, and a genuine commitment to delivering work that makes a difference.
I am proficient in Microsoft Office Suite, Google Workspace, CRM platforms, Canva, and CapCut, and I am comfortable working independently across different time zones and adapting quickly to new tools and workflows. I communicate professionally in both English and Swahili, and I bring a proactive, solutions-oriented mindset to every task, whether it is managing a busy calendar, coordinating office operations, supporting HR functions, or engaging customers across multiple channels.
I am currently open to opportunities in administration, office management, customer service, virtual assistance, HR support, and health sector coordination. If you are looking for someone organized, dependable, and ready to hit the ground running, let’s connect.
Location
Education
Health Services Management focused on the administration and coordination of healthcare services, giving me strong skills in data management, communication, and organizational workflows.
Work & Experience
In this role, I provided end-to-end virtual and administrative support to multiple clients, managing inboxes, calendars, data entry, and document organization to ensure smooth daily operations. I coordinated workflows, prioritized tasks, and executed timely follow-ups, which consistently resulted in high client satisfaction. Additionally, I designed social media content using Canva, supported digital collaboration, and quickly adapted to new platforms, demonstrating strong self-management, adaptability, and attention to detail across diverse industries.
I was responsible for validating and managing field data collected during nationwide social protection research that took place in Uasin Gishu, ensuring accuracy for the Enhanced Single Registry. My work involved identifying discrepancies, conducting quality checks, and providing feedback to enumerators to improve adherence to protocols. I prepared daily reports, collaborated with supervisors to resolve issues, and maintained documentation that supported reliable programme reporting. This role sharpened my skills in data integrity, problem-solving, and working under tight deadlines in a high-volume environment.
During my internship, I supported the Social Work Department by facilitating patient bill waiver processes and coordinating approvals to ease discharges for financially vulnerable patients. I conducted structured client interviews, gathered programme data, and partnered with the Occupational Safety Department to identify workplace hazards and implement corrective measures. Additionally, I assisted HR with staff file management and leave tracking, while maintaining accurate patient records through systematic data entry and archiving. This experience gave me hands-on exposure to hospital administration, client engagement, and compliance with safety and regulatory standards.
Awards
Certified in effective communication, conflict resolution, customer relationship management, and professional handling of inquiries and complaints. Trained in service recovery techniques to consistently enhance customer satisfaction and retention.
Completed rigorous training in calendar management, email handling, task prioritisation, client communication, and virtual collaboration tools. Developed the ability to manage multiple client accounts remotely while maintaining professional standards and strict confidentiality.
