JOB PURPOSE

The Assistant Manager Credit Fraud Monitoring is responsible for executing day-to-day Credit fraud detection and monitoring activities across lending products. The role focuses on identifying suspicious activities, investigating fraud alerts, supporting fraud prevention controls, and ensuring timely escalation and reporting of fraud incidents in line with internal policies and regulatory requirements.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1. Credit Fraud Monitoring & Investigation

• Oversee real-time and post-transaction monitoring of Lending Products to identify suspicious activities and emerging fraud patterns.
• Review, prioritize, and guide investigation of fraud alerts to ensure adherence to SLAs and quality standards.
• Lead investigations into medium to high-risk and complex fraud cases, ensuring timely escalation and resolution.
• Approve or recommend account restrictions, customer remediation actions, and loss recovery measures in line with delegated authority.
• Ensure comprehensive documentation, root cause analysis, and reporting of fraud incidents.

2. Fraud Detection Controls & Framework Support

• Lead the implementation, review, and optimization of fraud detection rules, thresholds, and monitoring workflows.
• Coordinate testing, tuning, and rollout of new fraud prevention tools, models, and detection capabilities.
• Contribute to fraud risk assessments, scenario analysis, and enhancement of preventive and detective controls aligned with the Bank’s risk appetite.

3. Analytics & Reporting

• Oversee analysis of transaction data to identify fraud trends, typologies, and emerging risks across digital channels.
• Review and validate management reports, dashboards, loss reports, and incident summaries.
• Monitor fraud KPIs and drive initiatives to improve detection effectiveness, reduce losses, and minimize false positives.

4. Systems & Technology Support

• Provide functional oversight of fraud monitoring systems, rule engines, and alert management tools.
• Act as a key business user in system enhancements, upgrades, and user acceptance testing (UAT).

5. Stakeholder Collaboration & Leadership

• Act as a key liaison between fraud monitoring, investigations, IT, Credit, Compliance, Risk, Cybersecurity, and Product teams.
• Support regulatory engagements, audits, and information requests related to lending fraud monitoring.
• Provide guidance, coaching, and quality assurance to officers within the fraud monitoring team.

Qualifications

ACADEMIC & PROFESSIONAL QUALIFICATIONS REQUIREMENTS

• Business related degree from a recognized University or College.
• Professional Certification in Fraud Examination (CFE), Auditing, Accounting, Risk Management, and Information Systems Audit is an added advantage.
• 6–8 years’ experience in banking, fraud monitoring, risk, or financial crime roles.
• Practical experience in Credit fraud detection.

CRITICAL SKILLS & COMPETENCES

• Strong expertise in credit fraud monitoring systems and analytics tools.
• In-depth understanding of Credit banking, payments, and transaction flows.
• Advanced analytical, investigative, and problem-solving skills.
• Leadership, coaching, and stakeholder management capabilities.
• Ability to make sound decisions under pressure in high-risk environments.
• Excellent communication, reporting, and documentation skills.