Front Office Agent – Cysuites Apartment Hotel
- Job Type: Contract
- Job Category: Hospitality Industry
- Closing Date: December 8th, 2025
- Location: Nairobi
CySuites Apartment Hotel is a luxurious serviced apartment hotel located along Church Road, off Waiyaki Way in Nairobi’s bustling Westland’s area. The hotel offers 32 two-bedroom apartment, 6 one-bedroom apartment and 2 penthouses.
These fully serviced apartments offer contemporary living and working spaces fitted with amenities to meet the needs of short and extended stays within a serene location which is the perfect home away for both business and leisure travellers.
The all-day dining restaurant serves a variety of both Kenyan and continental dishes. The bar area features a fine selection of wines alongside a wide range of spirits and Signature Cocktails.
The hotel has fitness facilities to help you keep up with your fitness regime while staying with us, including a heated pool.
We are looking for hotel Front Office Agents to serve as our guests first point of contact and manage all aspects of their stay in the hotel.
Responsibilities
- Welcoming Guest, registering the guest, Check in process orienting the guest through the apartment and Check out process.
- Organizing airport pick up and drop off services, showing the guest around the property, Carrying luggage to and from the room.
- Answering incoming calls, Directing calls to guest room, to suppliers and other departments through switchboard, Guest wake up call services, receiving and giving messages to guest, departments or individual
- Counter checking guest accounts, confirming room status, running night audit, preparing reports and sending to respective department/Parties.
- Respond to guest reviews where needed. Receive guest feedback, attend to guest complains and ensure guest satisfactions are met and exceeded.
- Computes all guest billings, accurately post charges to guest rooms and house accounts
- Handling pool and gym clients.
- Assists in pre-registration and blocking of rooms for reservations.
- Use proper mail, package, and message handling procedures and record
- Communicate services and amenities of the hotel to guests.
- Any other duty that maybe assigned from time to time
Requirements
- Diploma/Certificate in Front Office or any other related course from a reputable institution
- A minimum of 1+ proven experience as a front desk agent in a 3* to 5* hospitality establishment
- Personable when dealing with guests
- Professional phone demeanor
- Excellent customer service skills
- Must be flexible to cover all shifts ( both day and night shifts)
- Strong attention to detail with high levels of integrity
- Ability to multitask
- Familiarity with eZee PMS software is preferred but not a must
