Job Purpose Statement

The purpose of the role is to implement product and process improvement initiatives within the bank for optimum value (efficiency and effectiveness), in line with the bank’s strategic objectives. 

Key Accountabilities (Duties and Responsibilities)

Financial 10% 

• Value creation through process and product reviews with owners to evaluate efficiency and effectiveness of products or process and recommendation on way forward. 
• Ensures that all process improvement initiatives are being tracked and reported on a regular basis. 
• Maintaining cost efficiency in delivering projects. 

Internal business processes 70% 

• Manage and execute the Business Analysis effort during the entire project lifecycle. This entails understanding the business needs and project objectives then defining Business requirement documents (BRDs) and Use Cases using relevant tools and techniques. 
• Lead and guide business units in the project Start-up and Initiation phase; strictly managing drawdowns, governance and documentation. 
• Lead business process reviews and support continuous improvement of bank systems, processes and people across all channels to ensure that the bank has the appropriate platform and capabilities for delivery of strategy. 
• Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements. Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution. 
• Management of operational risks in the design and implementation of new and/or changes to business processes and systems 

Customer 10% 

• Build and maintain positive working relationships with business and technical teams; serve as resource for technical or business expertise and advice on strategic priorities and projects. 
• Support the integration of best practice into the bank’s process re-engineering methodologies and tools using best practice frameworks; Mission Directed Work teams & Six Sigma, to support innovation  
• Communicating change, insights and plans to cross-functional team members and management. 

Learning and growth 10% 

• Personal Competence Development 
• Completion of at least 1 technical skills/certification per annum 
• Staying up-to-date with the advances in technology to automate and modernise systems and processes. 
• Conduct research into project-related issues and products in order to foster continuous improvement.

Job Specifications

Academic: 

University degree – Upper 2nd Class or equivalent. Minimum B plain or equivalent. 

Professional: 

• Business Analysis Training 
• PMBOK or Prince 2 Training (Certification is an added advantage) 
• Lean and/or Six Sigma training (Certification is an added advantage) 
• Proficiency in office automation, banking technologies and MS Projects 

Others 

• Analytical and conceptual thinking skills 
• Planning, organizational and time management skills 
• Reporting and presentation skills 
• Ability to influence stakeholders and work closely with them to craft acceptable solutions. 

Desired work experience:  

A minimum of 3 years’ experience as a business or process analyst. 

Job Dimensions

Reporting Relationships: jobs that report to this position directly and indirectly 

• Direct Reports – None 
• Indirect Reports – None 

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role. 

Internal 

• Specific departments within the assigned portfolio. (Across the group) 
• Consumer Banking 
• Customer Experience 
• Bancassurance  
• Retail team 
• IT and Operations  
• Information Technology Team