Branch Manager at Tower Sacco

Job Description

Job description

The Branch Manager is responsible for the Branch Business and efficient daily operation of a full service branch office. These include sales and marketing of SACCO products and services, branch operations,
lending, customer service, and security and safety in accordance with the SACCO’s objectives.

JOB DESCRIPTION

•  In-charge of all Branch activities.
•  Implement all SACCO policies in respect to the branch.
•  Co-ordinate the Front Office operations in accordance with the operations manual.
•  Ensure the operations of the treasury are well handled by;
•  Carry out daily branch hand over exercise.
•  Ensure that cash held in the Branch does not exceed the insurance cover limit.
•  Prepare reports such as reconciliations, trial balance, quarterly reports, liquidity reports, loan reports, savings projections in respect of Branch Operations.
• Direct all operational aspects including service channel operations, customer service, human resources,administration, marketing and sales.
•  Assess local market conditions and identify current and prospective sales opportunities.
• Develop forecasts, financial objectives and business plans.
• Meet SACCO business and operations performance goals and metrics.
•  Manage branch revenue, operating costs and profitability in line with the budget allocation.
•  Bring out the best of branch’s personnel by providing training, coaching, personal development and motivation.
•  Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
•  Share knowledge on effective practices, competitive intelligence, business opportunities, and needs.
• Develop and implement branch strategy and sales plans to ensure achievement of branch targets.
•  Adhere to high ethical standards and comply with all regulations/applicable laws.
•  Network to improve the presence and reputation of the branch and SACCO.
•  Stay abreast of competition and provide reports on market movement and penetration.
• Address customer service satisfaction issues promptly as raised by members.
• Exercise due diligence in operations on Know your customer (KYC) and Anti-money laundering (AML) to prevent and detect frauds and forgeries.
•  Ensure periodic visits to the SACCO’s agents under the branch or satellite for monitoring, ensuring compliance with the SACCO Agency guidelines as well as responding to queries or addressing issues affecting the agents.
•  Work closely with sales teams at the branch to supervise, train, advice and submit verified sales commission reports to the Marketing department.
•  Take primary responsibility for managing and minimizing the inherent and potential risks.
• Ensure the safe keeping of Branch Assets including structures, equipment, inventory and cash.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Finance/Commerce/Management/Economics/Accounting/Banking or any
• Business-related field, or CPA Finalist
• Those with both a degree & Higher Diploma or diploma in business related course will have an added advantage.
• Minimum Five (5) years working experience in a financial institution environment with a sound exposure to operations, and at least (3) years in a management role.
• KCSE C (Plain) with C (plain) in Mathematics and English

PERSON SPECIFICATIONS

•  Age above 30 years
•  Must be empathic to Customer needs
•  Be of exemplary integrity and honesty
•  Must have a valid driving license
•  Be decisive and possess quick judgment skills
•  Possess excellent business writing skills
•  Be proactive and initiative
•  Have excellent communication and interpersonal skills
•  Strong leadership and management skills.