Innovations Manager at Britam

Job Description

Job Purpose: 

Reporting to the CEO, Britam Micro Insurance, the role holder will drive customer growth by developing innovative products, processes & technology solutions for individual & SME emerging consumers, using an agile innovation model. He/She will set up and own Britam’s emerging consumer innovation model, lead strategy execution aligned to business goals, and drive grants & fundraising partnerships with donors, DFIs and innovation funds to unlock co-financing for innovation and scale. He/She must have a strong innovation delivery record, proven innovation project leadership, agile project management experience, and a track record of securing grant/donor funding. 

Key responsibilities: 

• Drive growth in customer numbers by developing innovative solutions — products, processes & technology — for individual and SME emerging consumers.  
• Build a data-driven view of customer segments and their evolving needs, and collaborate with the Head of Business Development  — plus external partners — to identify unaddressed needs and co-create tailored solutions.  
• Appraise projects for commercial viability, coordinate delivery across the business to ensure innovation projects land on time and on budget, and secure the right cross-functional representation to deliver them.  
• Manage a continuous pipeline of ideas from stakeholders across the business, turning insight into a steady stream of innovative solutions.  
• Continuously scan the local and global landscape for new products, technologies, and 
  solutions that sharpen Britam’s competitive edge and elevate customer satisfaction and 
  experience.  
• Identify and cultivate strategic partnerships — beyond InsureTechs, FinTechs, and banks — to deepen insurance penetration across the region.  
• Drive execution of the innovation strategy, translating it into a clear roadmap aligned with Britam MicroInsurance’s broader business goals.  
• Lead grants and fundraising efforts, building relationships with donors, development finance institutions & innovation funds to unlock co-financing that accelerates innovation and scale.  
• Build and maintain strong, collaborative relationships with project teams and stakeholders across the business.  
• Develop and present proposals, project updates, and findings to the CEO — including risk mitigations, cost-benefit analysis, and clear action plans.  
• Develop complete project design and execution documentation, with task-level project plans to manage external partners and cross-functional teams.  
• Collaborate with project teams to define and validate business requirements.  
  Exercise delegated authority as per the approved Delegated Authority Matrix, and perform any other duties as assigned from time to time.  

Knowledge, experience and qualifications required: 

• Minimum 5 years’ experience in a similar role with proven innovation experience in a Financial Services Industry. 
• University degree in Actuarial Science, Engineering, IT or Commerce. 
• Project Management certification and experience. 
• Proven ability to review and appraise commercial viability of projects.   
• MBA will be an added advantage.