Relationship Manager – Public Sector at Family Bank Ltd

Job Description

Job Purpose

The role holder will be responsible for business growth within Public Sector Banking Commercial Division through business acquisition of new business and portfolio growth. He/she will also be required to implement the Public Sector Banking Business Development initiatives within the Government and Institutional Banking Unit, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer and efficiencies.

Key Responsibilities

• Develop business opportunities and monitor business activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains and promptly reacts to changing market conditions and customer needs.
• Provide input and recommendations to the public sector short- and long-term strategy in a bid to grow the wallet share and maximize revenue for the department.
• Make regular customer visits to contacts at Treasury, parastatals, government ministries and donor/developmental agencies with a view to obtaining up-to-date information on priority projects and funding sources.
• Identify opportunities for growth and new business acquisition through market research, analysis and networking.
• Develop a target market database of clients in the Bank’s desired industries/sectors, have well-defined call objectives and drive a robust calling program that will generate sales and business for the Bank.
• Embed strategic marketing by focusing on how to develop competitive advantage in the changing marketplace and leveraging the Bank’s distinctive capabilities to drive value. Enhance value creation by creating, communicating, delivering and offering solutions that have value for customers, shareholders and partners.
• Offer targeted training to branches and other support functions on legal processes to ensure compliance.
• Ensure full compliance with the Central Bank of Kenya guidelines and appropriate provisions of the Banking Act.
• Ensure the customer value proposition is implemented in compliance with external and internal regulations and policies, including operational, credit, reputational and people risk.
• Make regular site visits to existing clients to determine the actual conditions of the business and loan collateral, whether it should remain the same or be downgraded, as well as to develop relationships with clients as part of retention strategies.
• Closely monitor recommended/processed loans for timely repayment and ensure the Portfolio at Risk remains within acceptable levels.
• Follow up with delinquent clients immediately and refer such cases to higher authority to actively handle the loan portfolio.
• Secure witnesses and ensure that witness statements are executed on time.
• Facilitate sealing, stamping and dispatch of charge documents, undertakings, discharges and contracts, and dispatch them to branches or advocates.

Qualifications and Experience

• University degree in a relevant business discipline, e.g., Business Administration or Finance.
• A Master’s degree will be an added advantage.

Professional Certification

– Diploma in Banking – AKIB (added advantage).

Key Competencies

• At least eight (7) years in the financial/banking sector, five (5) of which should be in Relationship Management in Public Sector Operations.
• Sound knowledge of Business Banking products, services and processes, together with exposure to Public Sector Banking.

Skills and Competencies

• Proven track record of growing a profitable and sustainable portfolio that delivers to the Bank’s bottom line.
• Profound understanding of the Public Sector, key competitors and offerings, as well as the Bank’s competitive edges to win quality customers.
• Thorough understanding of the CBK regulatory framework and pertinent regulations impacting corporate customers.
• Highly effective communicator with excellent interpersonal and motivational skills.
• Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills.
• Excellent customer service, client relationship management, communication, negotiation, problem-solving and interpersonal skills.
• Credit evaluation and analysis skills, with extensive business insights related to commercial loans.
• Financial literacy and ability to interpret and analyze financial statements (audited and/or management reports) of the business in order to assess repayment capacity and financial soundness of clients.
• Sound judgment and common sense, using both qualitative and quantitative tools to provide comprehensive analysis and evaluations of complex credit applications.
• In-depth knowledge of bank branch operations, rules and regulations, laws, lending and credit risk management.

How to Apply

All applicants MUST apply online or via email to recruitment@familybank.co.ke. Application Deadline: 3rd November 2026.

Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.