Relationship Officer- Deposit Mobilization at Umba

Job Description

Purpose of the Job

The Deposit Mobilization Relationship Officer will be responsible for driving deposit growth through innovative client relationship management, building and maintaining long-term partnerships, and delivering financial solutions tailored to customer needs. The role focuses on mobilizing deposits, deepening customer engagement, and ensuring the sustainability of UMBA Microfinance’s funding base.

Key Responsibilities

Deposit Mobilization

• Develop and implement strategies to attract new depositors and retain existing clients.
• Achieve monthly and annual deposit mobilization targets as set by management.
• Promote UMBA’s savings, fixed deposit, and investment products to individuals, groups, SMEs, and institutions.

Client Relationship Management

• Build strong, lasting relationships with clients through proactive engagement andexcellent service.
• Conduct regular client visits, meetings, and financial education forums to increaseawareness of UMBA’s products.
• Act as the primary point of contact for key deposit clients and respond to queries in atimely manner.

Business Development and Marketing

• Identify and pursue new business opportunities within assigned territory/portfolio.
• Develop partnerships with SACCOs, Chamas, schools, churches, and corporates togenerate deposits.
• Organize and participate in marketing campaigns, community outreach programs, andproduct launches.

Compliance and Risk Management

• Ensure all deposit mobilization activities comply with UMBA Microfinance’s policies, CBK regulations, and AML/CFT requirements.
• Monitor client accounts to ensure adherence to KYC, due diligence, and anti-fraud standards.
• Prepare accurate reports on deposit mobilization performance, pipeline clients, andmarket intelligence.

Reporting and Performance Tracking

• Submit weekly, monthly, and quarterly reports on deposit mobilization activities and achievements.
• Track personal and branch targets, providing input to management on opportunities and challenges.

Qualifications and Experience

• Bachelor’s degree in business administration, Marketing, Finance, Banking, or a related field.
• Minimum of 3 years’ experience in deposit mobilization, relationship management, orbusiness development in a financial institution (microfinance, SACCO, or bank).
• Proven track record of meeting and exceeding sales/target goals.
• Familiarity with digital financial services and innovative savings products will be an added advantage.

Skills and Competencies

• Strong interpersonal and networking skills.
• Excellent communication and presentation abilities.
• Negotiation and persuasive selling skills.
• Customer-centric mindset with problem-solving orientation.
• High integrity and commitment to ethical banking practices.
• Ability to work independently and as part of a team.

Key Performance Indicators (KPIs)

• Monthly and annual deposit mobilization targets achieved.
• Number of new deposit accounts opened.
• Retention rate of existing depositors.
• Growth in institutional/corporate partnerships.
• Compliance with CBK and UMBA’s policies on deposits.