Job Description
The Relationship Manager for Alternative Channel will be responsible for developing, managing, and growing business relationships between Old Mutual and Aggregators, SACCO’s, MFIs and Co-operative societies. The role involves acquiring new partnerships, maintaining strong client relationships, and ensuring the successful implementation of insurance products tailored for the channels.
KEY TASKS AND RESPONSIBILITIES
Business Development & Sales
- Identify, engage, and onboard distribution partners for insurance products
- Develop and implement strategies to grow insurance penetration within the SACCO & MFI sector
- Present and pitch insurance solutions to SACCO and MFI decision-makers
- Meet and exceed sales and revenue targets from the assigned sector
Relationship Management
- Build and maintain strong relationships with SACCO and MFI stakeholders, including CEOs, managers, and board members
- Serve as the key point of contact, ensuring seamless communication between the insurance company and its SACCO/MFI partners
Product & Market Development
- Collaborate with the product development team to design insurance solutions tailored to SACCO and MFI members’ needs
- Gather market insights and feedback to refine and improve product offerings
- Ensure that the company remains competitive by keeping up with industry trends in SACCOs, MFIs, and microinsurance
Training & Capacity Building
- Organize training programs and workshops for SACCO and MFI staff to enhance their understanding of insurance products
- Educate SACCO and MFI members on the benefits of insurance through awareness campaigns and financial literacy initiatives
Compliance & Risk Management
- Ensure all partnerships comply with regulatory and internal company policies
- Work with internal teams to manage risks associated with insurance distribution through SACCOs and MFIs
- Assist in claims processing and dispute resolution to enhance customer satisfaction
Reporting & Performance Tracking
- Monitor and report on key performance metrics, including sales performance, partnership engagement, and customer satisfaction
- Prepare regular reports and presentations for management on the progress and challenges within the SACCO/MFI segment
SKILLS AND COMPETENCIES
- Strong negotiation and persuasion skills
- Excellent communication and interpersonal skills
- Ability to analyze data and market trends to drive business growth
- Customer-centric approach with problem-solving capabilities
- Ability to work independently and manage multiple stakeholders
KNOWLEDGE & EXPERIENCE
- 10 years of experience in the Insurance Industry, out of which a minimum of 5 years in business development
- Strong understanding of microinsurance, SACCO/MFI operations, and financial inclusion strategies
- Proven track record in meeting sales targets and managing strategic partnerships
- Experience in insurance digital sales is an added advantage
QUALIFICATIONS
- Bachelor’s Degree in Arts, Commerce/business Administration
- International Diploma in Insurance.
KEY ATTRIBUTES
- Entrepreneurial mindset with the ability to identify and seize opportunities
- Strong analytical skills to assess partnership potential and performance
- High emotional intelligence and ability to navigate complex relationships
- Experience in insurance digital sales and partnerships is highly desirable
